Business Details
Emergency
services
Trusted Plumbing & Heating Services in Haywards Heath
Established over four decades ago, S.A Hancock has grown from a sole trader operation into a trusted family-run business serving Sussex. Our journey began with Simon Hancock's dedication to quality plumbing and heating services, which has been carried forward by his children Charity and Luc since 2024. We pride ourselves on combining traditional values with modern expertise, offering comprehensive solutions for domestic heating systems, boiler installations, and bathroom renovations. Our team of Gas Safe and OFTEC registered engineers brings a wealth of experience, supported by membership in The Chartered Institute of Plumbing & Heating Engineers. We maintain strict compliance with safety legislation while delivering transparent pricing and 24/7 emergency support for urgent boiler breakdowns.Our commitment to customer satisfaction is demonstrated through annual service reminders, genuine parts usage, and a two-hour appointment window guarantee. With dedicated premises stocked for immediate repairs and a professional office team managing logistics, we ensure every project receives meticulous attention from quotation to completion. Our engineers specialise in all fuel types including natural gas, LPG, oil, and renewable systems like air source heat pumps. We maintain industry-leading guarantees through Worcester Bosch accreditation and provide comprehensive maintenance plans with priority call-outs. Our approach combines technical excellence with core values of honesty, trust, and friendly service that have defined our reputation for generations.
Services
Boiler Installation
Plumbing Repairs
Central Heating
Bathroom Renovations
Gas Safety Certificates
Renewable Heating
Emergency Repairs
System Servicing
Landlord Inspections
Smart Controls
Highlights and features
- 40+ years' experience in domestic plumbing and heating
- Gas Safe and OFTEC registered engineers
- Transparent pricing with no hidden fees
- 24/7 emergency boiler repair service
- Worcester Bosch accredited with extended guarantees
Associations and certifications
- Gas Safe Register
- OFTEC
- Worcester Bosch Accredited Installer
- The Chartered Institute of Plumbing & Heating Engineers
What people say
Reliable service
Trustworthy engineers
Genuine parts used
Professional approach
Prompt response
Services
Boiler Installation
Specialist installation of all boiler types including gas, LPG, oil, and hydrogen-ready models. Worcester Bosch accredited with extended manufacturer guarantees up to 12 years. Emergency replacement service prioritised during winter months. Engineers certified for all fuel types and system configurations.
Plumbing Services
Comprehensive domestic plumbing solutions from leak repairs to full property re-piping. Experienced with all systems including unvented cylinders and rainwater harvesting. Chartered Institute members ensuring compliance with current regulations. Two-hour appointment window with engineer location updates.
Central Heating
Complete central heating installation and maintenance including radiators, underfloor systems, and smart controls. Diagnose and resolve circulation issues, sludge build-up, and inefficient operation. Supply and fit thermostatic valves for room-specific temperature control and energy savings.
Bathroom Renovations
Full bathroom design and installation service with supply-and-fit options. Qualified tradespeople handle complete renovations from plumbing to tiling. Offer design consultation, project management, and quality materials from leading brands. Include electrical work and finishing touches.
Renewable Heating
Future-focused heating solutions including air source heat pumps and HVO bio-diesel systems. Expert advice on energy efficiency improvements and carbon footprint reduction. Trained engineers for hydrogen-ready boiler installations and solar thermal system integration.
People
Luc Hancock
Owner/Director
Co-owner and director with extensive industry experience. Oversees operations and technical standards. Committed to maintaining family values while advancing sustainable heating solutions. Manages team development and customer service protocols.
Charity Mitchell
Owner/Director
Co-owner and director responsible for business strategy and client relations. Ensures service excellence and operational efficiency. Maintains focus on community engagement and long-term customer relationships. Manages office administration and support teams.
Dan Bush
Plumbing & Heating Manager
Experienced manager coordinating technical operations and engineer deployment. Ensures compliance with safety standards and quality control. Provides technical support for complex installations and maintenance projects. Trains apprentices and supervises field teams.
Alex Westcott
Plumbing Engineer
Certified plumbing engineer handling domestic installations and repairs. Specialises in system diagnostics and efficient repairs. Maintains technical expertise through ongoing training. Focuses on customer communication and problem resolution.
Luke Lashley
Gas Engineer
Gas Safe registered engineer specialising in boiler installations and maintenance. Handles emergency repairs and system upgrades. Committed to safety compliance and customer education. Provides clear advice on system optimisation and efficiency.
Questions
Do you offer emergency boiler repairs?
Yes, we prioritise boiler breakdowns with same-day service during winter months and 24/7 emergency support.
Are your engineers certified?
All engineers are Gas Safe and OFTEC registered with industry accreditations including Worcester Bosch partnerships.
What areas do you cover?
We serve all areas of Sussex from our Haywards Heath base with prompt response times across the county.
Can you service oil boilers?
Yes, we have four OFTEC registered engineers specialising in oil boiler installations and maintenance.
Do you offer maintenance plans?
We provide four service plans from £15/month including annual boiler services, priority call-outs, and parts discounts.
Are you a family-run business?
Yes, established in 1984 as a family business now led by Simon Hancock's children Charity and Luc.
