Business Details
50+ Years
experience
Emergency
services
Trusted 24/7 Plumbing & Heating Experts in Bournemouth
Established in 1970 by Roy Hill in Bournemouth, we pioneered 24-hour emergency plumbing services in the UK. Our rapid growth led to expanded offices in Boscombe and new branches in Southampton and Shaftesbury, the latter specialising in renewable energy solutions. Since 2010, senior engineers Daniel Cave and Andy Mills have led our Bournemouth team, maintaining our reputation for reliability and cost-effective solutions. Our fully qualified engineers hold Gas Safe and CIPHE certifications, with ongoing training from leading boiler manufacturers. We serve both commercial and private clients across Dorset, offering free estimates and no call-out charges for all services. Our 24/7 emergency response and commitment to quality have earned us long-term partnerships with local businesses and consistently positive customer feedback.We maintain full public liability insurance and guarantee all workmanship. As a trusted local provider, we combine decades of experience with modern technical expertise to resolve plumbing, heating, gas, and drainage issues efficiently. Our comprehensive services cover everything from boiler installations to emergency drain clearance, supported by manufacturer warranties up to 10 years. This enduring commitment to excellence has made us a preferred contractor for property management agencies and residential lettings firms requiring dependable solutions.
Services
Plumbing Services
Heating Systems
Gas Safety
Drainage Clearance
Emergency Repairs
Boiler Installations
Renewable Energy
Details
- Year established: 1970
Highlights and features
- We provide true 24-hour emergency services since 1970
- Our engineers hold Gas Safe and CIPHE certifications
- No call-out charges for any plumbing or drainage services
- 0% finance available on boiler installations
- Trusted contractors for commercial clients since 1970
Associations and certifications
- Gas Safe
- Chartered Institute of Plumbing and Heating (CIPHE)
What people say
Courteous and professional
Prompt service guaranteed
Reliable and efficient
Professional manner
Refreshing service
Services
Plumbing Services
We handle all aspects of plumbing including roof tanks, hot water cylinders, boilers, showers, taps, WC installations, and complete bathroom renovations. Our team manages leaks, overflows, and pipework issues for both domestic and commercial properties. With no call-out charges and same-day service availability, we ensure minimal disruption to your daily operations.
Heating Systems
Our Gas Safe engineers specialise in boiler installations, repairs, and servicing for all major brands. We offer powerflushing, heating system design, and landlord gas safety certificates. With manufacturer warranties up to 10 years and 0% finance options available, we provide cost-effective heating solutions for residential and commercial clients across Dorset.
Drainage Clearance
We provide 24/7 emergency drainage services using high-pressure water jetting, mechanical clearing, and traditional rod methods. Our capabilities include drain excavations, gutter maintenance, and soakaway repairs. With no call-out charges, we resolve blocked sinks, toilets, and complete drain system issues for both domestic and commercial properties throughout Southern England.
Gas Safety
Our certified engineers perform gas safety inspections, appliance installations, and emergency gas leak repairs. We issue official Landlord Gas Safety Certificates and maintain all gas pipework and appliances. With strict adherence to Gas Safe standards, we ensure safe and compliant gas systems for residential properties and commercial premises.
Emergency Repairs
We offer immediate response for plumbing and heating emergencies with no additional charges for out-of-hours service. Our rapid response team handles burst pipes, boiler failures, and drainage emergencies across Bournemouth, Southampton, and Shaftesbury. With fully equipped vehicles and experienced engineers, we resolve urgent issues efficiently at any time of day or night.
People
Roy Hill
Founder
Founded Ace Plumbing & Heating in 1970, establishing Bournemouth's first 24-hour plumbing service. Pioneered emergency response standards that remain core to our operations today.
Lee Smith
Former Manager
Expanded operations during the 1970s, overseeing relocation to Boscombe and establishing our reputation for reliable service across Dorset's commercial sector.
Daniel Cave
Branch Manager
Current Bournemouth branch leader since 2010, bringing extensive engineering experience to ensure continued delivery of quality plumbing solutions for both domestic and commercial clients.
Andy Mills
Branch Manager
Co-manager of Bournemouth operations since 2010, combining technical expertise with customer-focused service to maintain our position as Dorset's leading plumbing contractor.
Questions
What areas do you cover?
We serve Bournemouth, Southampton, Shaftesbury and surrounding areas in Dorset with both routine and emergency plumbing services.
Do you offer emergency services?
Yes, we provide true 24/7 emergency plumbing, heating and drainage services with no additional charges for out-of-hours callouts.
Are your engineers qualified?
All our engineers hold Gas Safe and CIPHE certifications with ongoing manufacturer-specific training for boiler and heating systems.
Can you help with commercial plumbing?
We're trusted contractors for many Dorset commercial companies, offering maintenance agreements and emergency response solutions tailored to business needs.
Do you offer financing options?
Yes, we provide 0% finance on all Vaillant and Glowworm boiler installations subject to standard administration charges.
What guarantees do you offer?
All work carries a minimum 1-year warranty with up to 10-year manufacturer warranties on boiler installations.
Reviews (3)
Clare Celea
Dec 29, 2017
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Outstanding service - we had a sudden emergency between Christmas and New Year and called 30 plumbers with no luck. Finally rang Ace, and they sent.
Jane Alexander
Jun 30, 2017
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The guys were booked today - they were great - all sorted - professional, tidy, courteous & kept us informed all the way! Appreciate if the office.
James Fernandes
Jul 20, 2016
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Boiler needed fixing. Ace came in. Rob and Dale attended. Both super friendly, professional and efficient. Found issue straight away. Had replacement.
