Business Details
29 Years
experience
Emergency
services
Your Trusted Plumbing and Heating Experts in Henley-on-Thames
Established in 1997 by Nick McLeod, Chaps has grown from a single plumber with a tool bag to a trusted provider serving over 5,000 customers across Henley-on-Thames, Marlow, Beaconsfield, and surrounding areas. Our 20+ years in the heating and plumbing industry enable us to deliver consistent, high-quality services, supported by a dedicated office team and a fleet of qualified engineers. We specialise in boiler installations, central heating systems, and emergency plumbing repairs, with Gas Safe, OFTEC, and LPG-certified professionals ensuring compliance and safety. Our commitment to excellence is reflected in our Worcester Bosch Gold Standard accreditation, extensive parts inventory, and a 24-48 hour response time for urgent issues.We prioritise customer satisfaction through transparent communication, free no-obligation quotes, and annual boiler service reminders to maintain manufacturer guarantees. Our teams expertise spans domestic and commercial projects, from underfloor heating installations to complex bathroom refurbishments, ensuring tailored solutions for every client. With a focus on reliability and professionalism, we have built a loyal customer base through decades of dependable service and a dedication to resolving plumbing and heating challenges efficiently.
Services
Boiler Installations
General Plumbing
Oil Boilers
Bathrooms
Central Heating
Emergency Repairs
Gas Safety Certificates
Underfloor Heating
Hot Water Systems
Tap Repairs
Details
- Year established: 1997
Highlights and features
- We have over 20 years of experience in domestic and commercial plumbing.
- Our engineers hold Gas Safe, OFTEC, and LPG certifications for compliance and safety.
- We offer same-day emergency repairs for urgent heating and plumbing issues.
- We provide free no-obligation quotes and annual boiler service reminders.
- Our Worcester Bosch Gold Standard accreditation ensures high-quality installations.
Associations and certifications
- Worcester Bosch
- Gas Safe
- OFTEC
- LPG
What people say
Prompt emergency response
Competent and friendly engineers
Clear pricing
Reliable annual servicing
Professional installations
Services
Boiler Installations
We install oil, natural gas, and LPG boilers, including swimming pool and semi-commercial models. Our Worcester Bosch Gold Standard-certified engineers ensure efficient installations, with up to a 10-year manufacturers guarantee. We handle all paperwork, including guarantee registration and building control notifications, and offer annual service reminders to maintain compliance.
Emergency Plumbing Repairs
Our Gas Safe and OFTEC-certified engineers provide rapid response for burst pipes, boiler breakdowns, and leaks. With stocked vehicles and a 24-48 hour emergency service, we resolve issues swiftly. We prioritise same-day repairs for critical heating or hot water failures, ensuring minimal disruption to households and businesses.
Central Heating Services
We offer full central heating system installations, repairs, and power-flushing. Our specialists use thermal imaging for leak detection and conduct heating 'MOTs' to optimise efficiency. Servicing includes underfloor heating systems and unvented hot water cylinders, ensuring year-round reliability for residential and commercial properties.
Bathroom Refurbishments
Our team designs and installs bespoke bathrooms, including tiling, carpentry, and underfloor heating. We collaborate with local suppliers for sanitaryware and offer free quotations. Services cover full refurbishments, shower fittings, and accessibility upgrades, tailored to client preferences and property requirements.
Gas Safety Certificates
We provide Gas Safety Certificates for landlords, ensuring compliance with UK regulations. Our engineers inspect gas appliances, pipework, and flues for safety and efficiency. This service includes detailed reports and certification valid for 12 months, supporting property compliance and tenant safety.
People
Nick McLeod
Director and Owner
Nick founded Chaps in 1997 and oversees daily operations. With decades of plumbing experience, he manages the engineering team and ensures service quality. Nick balances hands-on work with strategic leadership, maintaining the companys commitment to reliability and customer satisfaction.
Alison & Lesley
Office Team
Alison and Lesley manage appointments, quotations, and customer inquiries. Their administrative expertise ensures smooth scheduling and clear communication. They serve as the first point of contact, providing support for bookings and service coordination across the companys service areas.
Specialist Boiler Engineers
Engineering Team
Our engineers hold Gas Safe, OFTEC, and LPG certifications. They install and repair boilers, central heating systems, and plumbing infrastructure. With decades of collective experience, they deliver efficient solutions for domestic and commercial clients, prioritising safety and technical precision.
Questions
What areas do you cover?
We serve Henley-on-Thames, Marlow, Beaconsfield, and surrounding areas in Buckinghamshire, Oxfordshire, and Berkshire.
Are your engineers certified?
Yes, our team holds Gas Safe, OFTEC, and LPG qualifications for compliance and safety.
Do you offer emergency repairs?
Yes, we provide a 24-48 hour response time for urgent plumbing and heating issues.
How can I book a service?
Call us at 01491 571743 or use our online booking form to schedule an appointment.
What boiler guarantees do you provide?
We offer up to a 10-year manufacturer’s guarantee on selected boiler models.
Do you handle commercial projects?
Yes, we install and maintain heating systems for businesses and landlords.
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