Business Details
50+ Years
experience
Open 24/7
always available
Your Trusted Removals & Storage Experts in Stoke on Trent
Established in 1947, Norman Ferns has built a reputation as a trusted family-run business specialising in removals and storage solutions. Our team prioritises customer satisfaction, offering tailored services to handle every aspect of residential and commercial moves. With decades of experience, we provide fully insured removals, secure storage facilities, and expert packing services across Stoke on Trent and the UK. Our commitment to professionalism is reflected in our trained staff, modern fleet, and dedication to minimising stress during transitions.We pride ourselves on transparent communication, competitive pricing, and a personalised approach that adapts to individual client needs. Our history of positive customer feedback underscores our ability to deliver reliable, efficient, and courteous service. As a third-generation family business, we maintain rigorous standards for handling belongings with care while offering flexible solutions for local and national relocations.
Services
House Removals
Commercial Removals
Piano Removals
Packing Service
Secure Storage
House Clearances
Business Relocation
Furniture Assembly
Storage Solutions
Details
- Year established: 1947
Highlights and features
- Family-run business with over 70 years of industry experience
- Fully insured removals for complete peace of mind
- Trained team with expertise in handling fragile and large items
- Secure storage facilities with 24/7 CCTV monitoring
- Transparent pricing with no hidden fees
Associations and certifications
- International Operators Licence
- Ministry of Transport
What people say
Professional and hard-working
Excellent service
Worth every penny
Stress-free experience
Highly recommended
Services
House Removals
Our house removals service handles local and national relocations with precision. Trained teams use protective materials and specialist equipment to transport belongings safely. We coordinate every stage, from packing to unloading, ensuring minimal disruption for clients during transitions.
Commercial Removals
Tailored commercial removals ensure business continuity during office relocations. Our teams manage IT infrastructure, furniture, and sensitive documents with minimal downtime. Full-service packages include packing, transportation, and reassembly of workspaces across the UK.
Piano Removals
Specialist piano removals utilise reinforced equipment and trained technicians to handle upright and grand pianos. We provide secure crating and climate-controlled transport to prevent damage, ensuring safe delivery to new locations.
Packing Service
Professional packing services use high-quality materials to protect items during transit. Teams optimise space while labelling boxes for easy unpacking. Options include full or partial packing, with custom solutions for fragile or valuable possessions.
Secure Storage
Secure storage facilities offer heated, monitored spaces for short or long-term needs. Units accommodate household and business items with flexible rental periods. 24/7 CCTV ensures safety, while transport services connect storage to removal operations.
People
Daniel Ferns
Director
Third-generation director Daniel Ferns oversees operations with 25+ years of removals expertise. He ensures service excellence through staff training and fleet maintenance while maintaining family values of reliability and customer care.
Barry Ferns
Operations Manager
With over 40 years in the industry, Barry Ferns manages logistics and client relations. His focus on safety protocols and efficient planning contributes to the company's reputation for stress-free relocations.
Holly Ferns
Customer Liaison
Holly Ferns coordinates client communications, providing clear guidance throughout the moving process. Her attentive approach ensures clients feel supported from initial enquiry to completion of their relocation.
Dan Smith
Team Leader
Experienced team leader Dan Smith supervises removals crews with a focus on efficiency and care. His hands-on management style maintains high standards for handling client possessions during transportation.
Ben Jones
Senior Removals Specialist
Ben Jones specialises in fragile item handling and piano relocations. His technical skills in packing and loading contribute significantly to the company's record of damage-free deliveries for sensitive items.
Questions
Do you provide removal services outside Stoke on Trent?
Yes, while based in Stoke on Trent, we offer removals and storage services nationwide across the UK.
Are your removals fully insured?
All our removal services include comprehensive insurance covering damage or loss during transit.
How far in advance should I book?
We recommend booking 2-4 weeks ahead, especially during peak moving seasons for optimal scheduling.
Do you handle fragile items?
Yes, our trained staff use specialist packing materials and techniques for fragile and valuable possessions.
What storage options are available?
We offer secure, heated storage units with 24/7 CCTV monitoring for both short and long-term needs.
Can you assist with business relocations?
Yes, we provide tailored commercial removals including office furniture, IT equipment, and document handling.
Reviews (3)
Kerry Vernon
Oct 26, 2017
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Fantastic 5 star service, Dan and Mat are so hardworking and take one of the stresses away that moving day throws at you. We would not use anyone.
Lucy Moult
Sep 29, 2017
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Dan and Matt were truly priceless for our house move last week! Top service, extremely quick and hardworking, and just really nice genuine blokes. I.
Meg Davies
Aug 24, 2017
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Dan and Matt have made our house move today the easiest, least stressful and best housemove ever. I cannot reccomend them highly enough. Friendly hard.
