Business Details
27 Years
experience
Emergency
services
Trusted Burglar Alarm Maintenance
Established in 1999, we specialise in burglar alarm maintenance contracts designed to provide homeowners with peace of mind. Our service operates through a strategic partnership with SafeNet Alarms Ltd, a licensed contractor we've worked with since our inception. We pioneered a subscription model offering 24/7 emergency support and annual system checks at affordable rates. Our family-run business prioritises personal relationships with customers, ensuring technical excellence through regular maintenance of sensors, batteries, and system programming.With over two decades of experience, we combine technical expertise with customer-focused service, providing discounts on replacement parts and insurance-friendly documentation. Our unique business model creates value by connecting homeowners with qualified engineers while maintaining rigorous quality control through our established contractor network.
Services
Burglar Alarm Maintenance
24/7 Emergency Services
Annual System Checks
Fault Diagnosis
Wired Component Replacement
Insurance Documentation
Battery Servicing
Sensor Maintenance
System Programming
Holiday Cover Support
Details
- Year established: 1999
Highlights and features
- We offer 24/7 emergency call-out services
- Our 50% discount on wired parts saves customers money
- Annual system checks included in subscription
- Family-run business with personal customer service
- Established partnership with qualified contractors
What people say
Quick call-out response
Competent engineers
Affordable monthly rate
Peace of mind
Insurance benefits
Services
Annual System Checks
Our engineers perform comprehensive inspections of all alarm components, testing sensors, checking battery status, and ensuring system programming remains current. This preventative maintenance helps maintain insurance compliance and prevents unexpected failures. Each visit includes documentation of findings and immediate advice on required repairs.
Emergency Call-Out
Available 24/7 for urgent alarm issues, our service prioritises rapid response to faults causing random activations or system failures. Engineers carry common replacement parts and provide on-site repairs where possible, with clear cost estimates before any work proceeds.
Wired Component Replacement
Privilege Club members receive 50% discounts on wired parts up to 1,000. We supply manufacturer-approved components for critical elements like PIR detectors and battery packs, ensuring system reliability while maintaining insurance standards through proper documentation.
Battery Maintenance
Technicians check internal backup batteries during annual visits, testing charge retention and replacing units that can't sustain required operation periods. This prevents common issues like random activations following power outages and ensures complete system functionality.
Sensor Cleaning
Regular cleaning and calibration of passive infrared detectors removes obstructions like spider webs that cause false alarms. Our engineers test sensor functionality during maintenance visits, adjusting sensitivity settings to balance security with practical household movement detection.
People
David Bee
Co-Founder
Co-founded Alarm Doctor Service Contracts in 1999 following market research insights. Recognised industry expertise in security systems through innovative business models connecting customers with qualified engineers.
Marianne Bee
Co-Founder
Joint founder with 22+ years' experience developing customer-focused security solutions. Maintains commitment to traditional business values and personal customer relationships established at company formation.
Questions
What exactly does the monthly maintenance fee cover?
£4.95 monthly subscription includes annual system checks, 24/7 emergency support, and 50% discounts on wired components up to £1,000.
Are your engineers qualified to service my alarm system?
All work is performed by SafeNet Alarms Ltd's licensed contractors with manufacturer-approved parts and documentation for insurance compliance.
What happens during an annual maintenance visit?
Engineers test all sensors, check battery health, verify system programming, clean components, and provide written reports with repair recommendations if needed.
Do I need regular maintenance if I rarely use my alarm?
Yes, regular servicing ensures system reliability. Batteries degrade over time and power issues can cause malfunctions even when alarms aren't regularly set.
How quickly can you respond to emergency call-outs?
Our 24/7 service prioritises urgent repairs with same-day visits when possible, using engineers carrying common replacement parts for immediate fixes.
What payment methods do you accept for repairs?
We accept cash, cheque, card, and bank transfer payments at the time of service, with clear pricing provided before any work commences.
