Business Details
32 Years
experience
Emergency
services
Trusted Security Monitoring Services in Selby
Established in 1994, First County Monitoring (FCM) has built a reputation as a trusted provider of security monitoring solutions. As an NSI Gold Accredited Alarm Receiving Centre (ARC) and BS8484 Accredited Lone Worker Monitoring Station, we combine rigorous industry standards with cutting-edge technology to deliver tailored services across the UK and Ireland. Our expertise spans CCTV monitoring, remote alarm monitoring, fire alarm response, and social care solutions, supported by SIA-licensed operators available 24/7. With over 25 years of operational history, we prioritise client relationships, ensuring each customer receives a personalised approach. Our commitment to innovation is evident in our adoption of thermal imaging and false alarm filtering technologies, reducing false alerts by over 90%.Recognised by industry leaders and long-term clients, we maintain a focus on reliability, technical excellence, and continuous improvement. Our team's collective experience, including electrical engineering and cybersecurity expertise, ensures we meet evolving security demands. Client testimonials highlight our professionalism, bespoke service delivery, and status as a market leader. We operate with transparency, ensuring clients receive value-driven solutions without hidden costs. Our mission remains clear: to provide first-class monitoring where every client is valued beyond a mere account number.
Services
CCTV Monitoring
Remote Alarm Monitoring
Lone Worker Monitoring
Answer365
Social Care Monitoring
Fire Alarm Monitoring
Hold-up Alarm Monitoring
Personal Attack Alarm Monitoring
Temperature Alarm Monitoring
False Alarm Filtering
Details
- Year established: 1994
Highlights and features
- We have over 25 years of experience in security monitoring
- Our SIA qualified operators provide 24/7 service
- We implement patented false alarm filtering technology
- Our team includes certified electrical engineers and cybersecurity experts
- We hold NSI Gold accreditation for monitoring excellence
Associations and certifications
- NSI Gold
- BS8484
- BS8418
What people say
First class service
Fantastic monitoring services
Integral to our success
Second to none
Excellent service
Services
CCTV Monitoring
Our NSI Gold Accredited CCTV monitoring utilises thermal imaging and deep learning analytics to provide real-time security coverage. SIA-licensed operators monitor feeds 24/7, with false alarm filtering technology reducing unwanted alerts by over 90%. Clients benefit from instant deployment of emergency services and nationwide coverage across commercial, residential, and public sectors.
Lone Worker Monitoring
BS8484 accredited monitoring for lone workers provides immediate assistance through wearable devices. Our operators connect with users via base unit speakers, coordinating emergency responses when required. This service protects bailiffs, care workers, and security personnel with 24/7 support and device health monitoring features.
Remote Alarm Monitoring
We monitor intruder, fire, and personal attack alarms with guaranteed police response where applicable. Our ARC handles temperature alarms and panic buttons, with keyholder services available for premises re-securing. All monitoring meets BS8418 standards for technical compliance and rapid incident resolution.
Answer365
This 24/7 telephone answering service ensures businesses never miss critical calls. Custom DDI numbers route calls to our operators who manage job dispatches and client inquiries. Daily reports track call volumes and response times, supporting emergency service coordination and client communication management.
Social Care Monitoring
Personal emergency response systems provide vulnerable individuals with immediate assistance. Waterproof wearable devices offer 300m range and 5-year battery life, with operators able to communicate through base units. This service supports housing associations, councils, and care providers across the UK.
People
Neil Addinall
Managing Director
Neil joined FCM in 2007 after running his own electrical company. A qualified engineer, he brings ethical leadership and technical expertise to drive sales growth and operational innovation while maintaining business integrity.
Simon Mackenzie
Technical Communications Director
With 30+ years in security monitoring, Simon leads technical advancements. His expertise ensures FCM maintains cutting-edge capabilities in CCTV, fire, and lone worker monitoring systems across the UK market.
Mark Hayes
Operations Manager
Mark oversees daily ARC operations, combining staff training and quality assurance to maintain high service standards. His focus on account management ensures consistent delivery of FCM's monitoring solutions to client specifications.
Brian Kendall
IT Manager
Brian manages IT infrastructure and cybersecurity compliance. With a decade of experience, he ensures FCM's systems meet GDPR requirements while supporting technical innovations in monitoring software and data protection protocols.
David Drury
Technical Systems Co-Ordinator
David provides technical support and account commissioning with 10+ years in security. His expertise handles client queries and system installations, ensuring smooth integration of new accounts into FCM's monitoring infrastructure.
Questions
What security monitoring services do you offer?
We provide CCTV monitoring, remote alarm response, lone worker protection, social care systems, and Answer365 call handling across the UK and Ireland.
Are you accredited by industry regulators?
We hold NSI Gold, BS8484, and BS8418 accreditations, ensuring compliance with the highest security monitoring standards for technical competence and service delivery.
How does your 24/7 monitoring work?
SIA-licensed operators staff our Alarm Receiving Centre 24 hours daily, providing immediate response to alarms, dispatching emergency services when required, and maintaining continuous system oversight.
Can you monitor existing security systems?
Yes, we integrate with most existing systems including CCTV, intruder alarms, and lone worker devices, offering both technical monitoring and emergency response capabilities.
What areas do you cover?
We provide nationwide monitoring across the UK and Ireland, supporting commercial, residential, and public sector clients from our purpose-built monitoring centres.
How do you handle false alarms?
Our deep learning analytics filter over 90% of false alarms using object detection technology, reducing unnecessary dispatches while maintaining detection of genuine security threats.
Reviews (1)
Neil Richard Addinall
Jun 11, 2019
Report
I have no hesitation in recommending First County Monitoring. We have been monitored by them without problem for over 20 years
