Business Details
27 Years
experience
Emergency
services
Trusted 24/7 Security Monitoring Services in Bristol
Established in 1999, we are a leading provider of advanced security solutions, specialising in 24/7 CCTV and alarm monitoring services. Our NSI Gold-accredited operations centre in Bristol delivers tailored security services to commercial and residential clients across the UK and internationally. With SIA-licensed operatives and compliance to British Standards 5979 and 8418, we combine cutting-edge technology with expert human oversight to ensure asset protection. Our commitment to innovation is demonstrated through AI-powered false alarm reduction and bespoke commissioning processes.We maintain strong partnerships with installers and end-users, offering value-added services like scheduled patrols and remote access tools. Our corporate social responsibility initiatives reflect our dedication to ethical practices and environmental sustainability. With over two decades of experience, we prioritise client confidentiality and deliver proactive security solutions adapted to evolving threats.
Services
CCTV Monitoring
Alarm Monitoring
Keyholding Services
Arc Connect
Solar Farm Security
Construction Site Monitoring
Residential Security
Retail Security
Car Dealership Protection
Remote Access Tools
Details
- Year established: 1999
Highlights and features
- We have over 20 years of experience in professional security monitoring services
- Our NSI Gold accreditation demonstrates compliance with industry best practices
- We provide 24/7 monitoring with SIA-licensed operators and rapid response times
- Our AI-powered false alarm reduction technology improves system effectiveness
- We maintain BS5979 and BS8418 compliance for alarm and CCTV monitoring standards
Associations and certifications
- NSI Gold
- ISO 9001
- ISO 14001
- ISO 27001
- BS5979
- BS8418
What people say
Unbelievable service
Best CCTV Monitoring company
Outstanding performance
Professional and helpful
Excellent support
Services
CCTV Monitoring
Our NSI Gold-approved CCTV monitoring service provides real-time video transmission and analysis for commercial and residential properties. SIA-licensed operators respond to alerts within 90 seconds, using audio announcements and escalation protocols to prevent crime. The service includes annual maintenance visits, bespoke system commissioning, and AI-powered false alarm reduction technology that achieves over 70% accuracy improvements.
Alarm Monitoring
As the UK's leading independent alarm receiving centre, we monitor fire and intruder alarms to BS5979 standards. Our Sentinel software supports multiple signalling devices with 99.5% response rates under 180 seconds. Services include police calling with URN, keyholder coordination, and daily activity reporting. We maintain compatibility with major systems including CSL DualCom, Texecom, and Ajax platforms.
Keyholding Services
Our SIA-licensed keyholding service provides rapid on-site response for security breaches across the UK. Operatives attend premises within agreed timescales to assess damage, grant emergency access, and reset systems. The service integrates with Aura's national response network covering 170,000+ sites, offering customisable checklists and full incident reporting for commercial and residential clients.
Arc Connect
Arc Connect offers a suite of digital tools for enhanced security management. Features include remote camera viewing, arm/disarm functionality via mobile app, and engineer portals for system updates. The platform provides real-time reporting, exception logs, and scheduled maintenance alerts. These services integrate seamlessly with our monitoring systems while maintaining strict data security protocols.
Solar Farm Security
Specialised security solutions for remote solar farms and battery storage facilities. Our monitoring service addresses unique challenges of rural locations through advanced CCTV systems and alarm integration. The service includes perimeter protection, equipment monitoring, and tailored response plans for photovoltaic plants across the UK and EU markets.
Questions
What security accreditations does Arc Monitoring hold?
We maintain NSI Gold accreditation and comply with British Standards 5979 and 8418. Our systems meet ISO 9001, 14001, and 27001 requirements for quality management, environmental responsibility, and information security.
How quickly does Arc Monitoring respond to alarms?
Our operators respond to 99.5% of alarms within 180 seconds, providing immediate assessment, audio announcements, and escalation to keyholders or emergency services as required.
Do you offer services for residential properties?
Yes, we provide tailored alarm and CCTV monitoring solutions for residential sites, offering bespoke security plans and 24/7 protection that adapts to individual property requirements.
Can I access my security system remotely?
Our Arc Connect platform provides remote camera viewing, system arming/disarming via mobile app, and real-time updates through secure online portals for both installers and end-users.
How do you reduce false alarms?
We use AI-powered technology that analyses video feeds to distinguish genuine threats, achieving over 70% reduction in false alarms while maintaining system effectiveness.
Do you support commercial construction sites?
Yes, we specialise in temporary security solutions for construction sites with over 500 UK locations, offering monitoring even in locations without permanent power infrastructure.
