Business Details
30 Years
experience
Emergency
services
Trusted Building Maintenance & Refurbishment Services UK
Established in 1996, The Arrow Group has built a reputation as a trusted provider of comprehensive building maintenance and refurbishment solutions across the United Kingdom. With over 25 years of industry expertise, we specialise in reactive maintenance, planned preventive maintenance (PPM), electrical services, and large-scale property refurbishments, serving a diverse range of sectors including retail, healthcare, education, and hospitality. Our nationwide presence, supported by offices in the Midlands, South West, and North West, enables us to respond swiftly to client needs, handling between 200-400 reactive calls weekly. Backed by a team of 62 skilled professionals and proprietary technology systems, we deliver real-time project tracking and efficient service delivery.Recognised as NICEIC Approved Contractors, we combine technical excellence with a commitment to minimising business disruption for our clients. Our focus on innovation, reliability, and tailored solutions has earned us partnerships with some of the UK's most well-known brands. From emergency repairs to strategic maintenance planning, we prioritise client satisfaction through cost-effective, high-quality outcomes. Our dedication to statutory compliance and accessibility improvements, including disability access adaptations, further underscores our comprehensive service offering.
Services
Reactive Maintenance
Planned Maintenance
PPM Services
Electrical Services
Gas Insurance Works
Refurbishment
Disaster Restoration
Dilapidation Works
Disability Access
Painting & Decorating
Details
- Year established: 1996
Highlights and features
- We have over 25 years of experience in commercial building maintenance.
- Our nationwide network handles 200-400 reactive calls weekly.
- We employ 62 skilled professionals across reactive and planned maintenance teams.
- Our proprietary technology enables real-time project tracking and reporting.
- We are NICEIC Approved Contractors with sector-specific insurance accreditations.
Associations and certifications
- NICEIC Approved Contractor
Services
Reactive Maintenance
Our reactive maintenance service addresses urgent building issues to minimise downtime for businesses. Available nationwide, we handle 200-400 calls weekly with rapid response times. Clients benefit from our experienced teams and real-time project tracking systems.
Planned Preventative Maintenance
PPM services extend asset lifespans through regular inspections and proactive repairs. We create custom maintenance schedules for commercial properties, reducing unexpected failures. Our systems monitor performance metrics to ensure operational continuity for clients.
Electrical Services
NICEIC-certified electrical services cover installations, testing, and emergency repairs. We serve industrial and commercial sectors with compliance-focused solutions. Our engineers maintain critical electrical infrastructure to ensure safety and operational efficiency.
Disability Access
We implement DDA-compliant access solutions including ramps, wet rooms, and door adaptations. Our specialists create inclusive environments for public buildings and private homes. Services meet statutory requirements while prioritising user comfort and mobility.
Refurbishment
Large-scale refurbishments transform commercial spaces with minimal disruption. We manage projects from initial design to completion, specialising in retail, healthcare, and education sectors. Our nationwide teams deliver cost-effective modernisation solutions.
Questions
What sectors do you specialise in?
We serve retail, healthcare, education, hospitality, and commercial property sectors with tailored maintenance and refurbishment solutions.
Are your services available nationwide?
Yes, we operate across the UK with offices in the Midlands, South West, and North West regions.
How quickly do you respond to emergencies?
We handle 200-400 reactive calls weekly with rapid response times to minimise business disruption.
Do you offer planned maintenance contracts?
Yes, our Planned Preventative Maintenance (PPM) includes scheduled inspections and repairs to reduce unexpected failures.
Are you NICEIC certified?
Yes, we are NICEIC Approved Contractors with electrical compliance expertise since 1996.
Can you handle insurance-related works?
We are approved insurance contractors specialising in reinstatement after fire, flood, and storm damage.
