Business Details
24 Years
experience
Emergency
services
Your Trusted Local Plumbing & Heating Experts
Ace Energy, founded in 2002 by Lee Smith, is a trusted provider of plumbing, heating, and renewable energy solutions based in Shaftesbury, Dorset. As part of the Ace Group, established in 1973, we combine over 40 years of industry experience with a commitment to innovation and sustainability. Our team of 7 qualified engineers and 4 administrators delivers tailored services, including underfloor heating, smart thermostats, air source heat pumps, and solar thermal installations.MCS-certified and Gas Safe registered, we prioritise customer satisfaction through expert advice, seamless installations, and comprehensive maintenance packages. Serving Dorset, Wiltshire, Somerset, and Hampshire, we pride ourselves on building long-term relationships and ensuring homes remain warm, efficient, and eco-friendly. Reviews highlight our professionalism, reliability, and dedication to resolving plumbing and heating challenges with precision and care.
Services
Plumbing Services
Heating Installation
Underfloor Heating
Air Source Heat Pumps
Solar Thermal Panels
Boiler Replacement
Renewable Energy Solutions
Emergency Repairs
Smart Thermostats
Cylinder Servicing
Details
- Year established: 2002
Highlights and features
- Over 40 years of combined experience in plumbing and heating
- MCS-certified installers for renewable energy systems
- Gas Safe and Oftec registered engineers
- Comprehensive service from consultation to maintenance
- Locally serving Dorset, Wiltshire, and Somerset
Associations and certifications
- MCS
- Gas Safe
- Oftec
- Worcester Bosch Accredited Installer
What people say
Extremely good work
Excellent approach
Very pleasant and efficient
Polite and knowledgeable
No time wasting
Services
Plumbing Services
Ace Energy offers comprehensive domestic plumbing solutions, from leak repairs and radiator installations to full bathroom and kitchen overhauls. Our Chartered Institute-certified engineers handle everything, ensuring efficient, durable systems. We serve homeowners, landlords, and property managers across Dorset, Wiltshire, and Somerset, prioritising prompt, clean workmanship and customer satisfaction.
Air Source Heat Pumps
We install and service air source heat pumps (ASHPs), providing eco-friendly heating and hot water. As MCS-certified installers, we guide customers through Government grants like the Boiler Upgrade Scheme. Our systems reduce energy bills and carbon footprints, with options for integration into existing setups or new builds across Dorset and surrounding areas.
Underfloor Heating
Our underfloor heating systems deliver even warmth and energy efficiency, compatible with boilers or heat pumps. Expertly designed for new builds or renovations, installations include sizing, pipework, and control setup. Ideal for open-plan spaces, offering a minimalist aesthetic and allergy-friendly operation without draughts or dust accumulation.
Solar Thermal Panels
Ace Energy installs solar thermal panels to reduce hot water costs by up to 60%. Systems integrate with existing boilers or heat pumps, featuring evacuated tubes or flat plates. We ensure optimal placement for maximum sunlight exposure, offering annual servicing to maintain efficiency and warranty compliance for properties in Dorset and beyond.
Boiler Services
We provide boiler installations, repairs, and annual servicing for gas and oil systems. Gas Safe and Oftec-certified engineers ensure safety and efficiency, offering competitive pricing for landlords' gas safety certificates and emergency breakdowns. Regular maintenance prolongs boiler life and prevents costly failures.
People
Lee Smith
Founder
Lee Smith founded Ace Energy in 2002, extending the Ace Group he established in 1973. With a passion for renewable technologies, he has driven the company's growth and commitment to quality service.
Ben Smith
Director
Ben Smith, son of Lee, has managed Ace Energy since 2017. He holds NVQ Level 3 in Plumbing, Gas Safe and Oftec accreditations, and specialises in renewable energy systems.
Questions
What areas do you serve?
We operate across Dorset, Wiltshire, Somerset, and Hampshire, including Shaftesbury, Gillingham, and Blandford Forum.
Why choose Ace Energy for plumbing services?
With over 40 years of experience, Gas Safe certification, and a focus on renewable technologies, we offer reliable, eco-friendly solutions tailored to your needs.
Do you offer renewable energy installations?
Yes, we specialise in air source heat pumps, solar thermal panels, and underfloor heating systems, with MCS certification and Government grant support.
Are your engineers qualified?
All our engineers are Gas Safe, Oftec, or MCS-certified, with specialist qualifications in renewable energy and plumbing.
Can I get emergency plumbing help?
We aim to respond promptly to emergencies, often offering same-day service for urgent repairs.
What maintenance packages are available?
We offer annual boiler, heat pump, solar thermal, and cylinder servicing packages to ensure system efficiency and warranty compliance.
