Business Details
22 Years
experience
Expert Dry Cleaning & Laundry Services in Reading
We are a dedicated provider of premium ironing, laundry, and dry cleaning services, committed to delivering exceptional quality to both domestic and commercial clients. Our team comprises experienced professionals undergoing continuous training, ensuring meticulous attention to detail and adherence to industry standards. We specialise in handling small to large orders with remarkable efficiency, supported by a 100% guarantee on all work undertaken. Our eco-conscious approach incorporates recycling practices and environmentally friendly detergents, reflecting our commitment to sustainable operations. With free collection and delivery available for orders exceeding 6kg, we serve Reading and surrounding areas including Henley, Pangbourne, and Wokingham.Established in 2004, our business maintains membership with the Guild of Cleaners and Launderers, operating from purpose-built premises with state-of-the-art equipment. We pride ourselves on offering value-for-money solutions without compromising on service excellence, evidenced by our 24-hour turnaround promise and flexible opening hours including early mornings and evenings. Customer satisfaction remains our paramount concern, demonstrated through initiatives like our 'Favourite Ironer' preference system and comprehensive repairs & alterations service.
Services
Ironing Services
Dry Cleaning
Laundry Services
Repairs & Alterations
Eco-Friendly Cleaning
Details
- Year established: 2004
Highlights and features
- We offer free collection & delivery for orders over 6kg
- Our 24-hour turnaround service operates including evenings
- We use eco-friendly detergents and recycling practices
- Our staff undergo continuous professional training programmes
- We maintain full business insurance coverage for client protection
Associations and certifications
- Guild of Cleaners and Launderers
What people say
Impressed with service
Professional approach
Cheerful and efficient
Nothing too much trouble
Long association recommended
Services
Ironing Services
Our professional ironing service handles garments of all types with meticulous attention to detail. Using commercial-grade equipment, we ensure crisp, wrinkle-free results for shirts, dresses, and household linens. Customers can request specific ironers through our 'Favourite Ironer' system, with all staff maintaining consistent high standards through ongoing training and quality checks.
Dry Cleaning
We provide expert dry cleaning for delicate fabrics and specialist garments requiring professional treatment. Our processes safely handle items including wedding dresses, suits, and beaded clothing. The service includes stain removal specialists and uses environmentally responsible solvents to maintain fabric integrity while achieving thorough cleaning results.
Laundry Services
Our comprehensive laundry service covers washing, drying, and folding of all household textiles. We handle bulk orders efficiently while maintaining careful sorting and temperature control. The service includes both standard and specialist wash cycles for items like duvets and curtains, with optional sanitisation treatments available for hygiene-critical environments.
Repairs & Alterations
We offer professional repair and alteration services to extend garment lifespans. Our skilled technicians handle tasks from simple hemming to complex seam repairs. The service includes zipper replacements, button reattachment, and minor tailoring adjustments, all performed using matching materials to maintain original garment quality.
Eco-Friendly Cleaning
Our environmentally conscious service uses biodegradable detergents and energy-efficient equipment. We implement comprehensive recycling for packaging materials and garment covers. The service includes water conservation measures and reduced-impact stain removal techniques, maintaining cleaning effectiveness while minimising ecological footprint through certified green practices.
People
Jackie
Owner
Former London CEO who established The Ironing Lady using her early retirement funds. Brings strategic leadership and business acumen to daily operations while maintaining hands-on involvement in service quality assurance.
Juliet
Senior Ironer
Our longest-serving ironer with seven years' experience. Combines technical expertise with personal care, mentoring newer staff while maintaining exceptional standards in garment presentation and customer satisfaction.
Lorraine
Operations Manager
Started as delivery driver in 2007, progressing to management through demonstrated reliability and organisational skills. Oversees logistics and workflow optimisation while maintaining direct customer service engagement.
Peter
Delivery Driver
Customer-favourite delivery specialist known for punctuality and friendly service. Manages collection and distribution logistics across our service area, ensuring timely turnaround while maintaining garment security during transit.
Rukije
Quality Control
Recognised for exceptional ironing precision, now supervising shop floor standards. Applies meticulous attention to detail in both garment processing and staff training, ensuring consistent quality across all completed orders.
Questions
What areas do you cover for collection/delivery?
We cover Reading and surrounding areas including Henley, Pangbourne, Wokingham, Twyford, and Woodcote. Free collection/delivery available for orders over 6kg.
How quickly can you complete orders?
We guarantee 24-hour turnaround for standard orders, with options for early morning and evening collections/deliveries to accommodate busy schedules.
Do you handle specialist garment care?
Yes, we provide dry cleaning for delicate items including wedding dresses, suits, and beaded garments using environmentally responsible solvents and specialist techniques.
Can I request specific staff members?
Our 'Favourite Ironer' system allows you to request specific team members, though all our staff maintain consistent high standards through ongoing training and quality checks.
What sustainability measures do you implement?
We use eco-friendly detergents, recycle packaging materials, and employ energy-efficient equipment. Our water conservation measures and reduced-impact stain removal techniques minimise environmental impact.
Do you offer repairs and alterations?
Yes, we provide professional repair services including hemming, seam repairs, zipper replacements, and minor tailoring adjustments using matching materials for seamless results.
Reviews (1)
Phoenix Barclay
Aug 04, 2018
Report
Fantastic service. Pick up on one day and drop off on the next including dry cleaning! I travel a lot with work so this service is a life saver for me. I have even had delicate dresses ironed which other people have burned in the past. Standard of work is excellent and i cant fault it.
