Business Details
Expert Soft Furnishing Care Since 1850
Pilgrim Payne has been a trusted name in soft furnishing care for over 170 years, combining heritage with innovation to deliver exceptional cleaning and restoration services. Established in 1850, we specialise in curtain cleaning, upholstery cleaning, carpet care, rug restoration, and bespoke curtain making, serving clients across London and the South East. Our commitment to quality is reflected in our use of advanced equipment, environmentally responsible practices, and a meticulous 15-step cleaning process that ensures durability and satisfaction. Holding a Royal Warrant and membership in the British Institute of Interior Design, we uphold rigorous standards of professionalism and expertise.Our team of experienced technicians provides tailored solutions, from routine maintenance to complex restorations, ensuring every project meets the highest benchmarks of craftsmanship. With a focus on transparency and client-centric service, we offer free estimates, post-service follow-ups, and fabric protection advice to maintain the longevity of soft furnishings. This dedication to excellence has cemented our reputation as a leader in the industry, trusted by discerning clients for generations.
Services
Curtain Cleaning
Upholstery Cleaning
Carpet Cleaning
Rug Cleaning
Curtain Making
Reupholstery
Fine Carpet Cleaning
General Spring Cleaning
Highlights and features
- We have over 170 years of expertise in soft furnishing care.
- Our team uses advanced, non-shrinkage cleaning methods.
- We hold a Royal Warrant for exceptional service standards.
- We offer tailored fabric protection and aftercare advice.
- Our 15-step cleaning process guarantees thorough, lasting results.
Associations and certifications
- Royal Warrant
- British Institute of Interior Design
- National Carpet Cleaners Association
What people say
Fantastic service
Excellent value
Reliable and trustworthy
Knowledgeable employees
Amazing results
Services
Curtain Cleaning
Our curtain cleaning service combines a 15-step process with non-shrinkage guarantees to restore fabrics to their original condition. We handle delicate antiques and modern designs alike, offering on-site or plant-based cleaning. Clients receive pre- and post-cleaning consultations to ensure satisfaction, with options for fabric protection treatments to prolong freshness.
Upholstery Cleaning
Specialist upholstery cleaning utilises gentle yet effective methods to remove stains and dirt without damaging fibres. Our technicians assess each piece individually, applying pre-treatments and protective finishes. The process includes a final review with clients to confirm results meet our high standards of care and durability.
Carpet Cleaning
Deep carpet cleaning employs professional-grade solutions to eliminate embedded dirt and allergens. We use five tailored systems to address varying fibre types, followed by a sour rinse for enhanced texture. Post-cleaning advice on maintenance and protection ensures carpets remain hygienic and vibrant for years.
Rug Cleaning
Fine rug cleaning involves meticulous hand-spotting and vacuuming to preserve intricate weaves and dyes. Fringes are cleaned individually, and fragile areas are reinforced before full restoration. This service caters to antique and luxury rugs, ensuring structural integrity and aesthetic brilliance are maintained.
Curtain Making
Bespoke curtain making blends traditional craftsmanship with modern design preferences. Clients receive tailored consultations on fabric selection, linings, and styles, with precise measurements and installation included. The service ensures curtains complement interiors while meeting functional needs like light control and insulation.
Questions
What areas do you cover for cleaning services?
We operate across London, the South East, and along the M40, M3, and M4 corridors, including Cheltenham and Bristol.
How long does curtain cleaning take?
The process typically takes 2-3 days, depending on staining severity and whether cleaning is on-site or at our facility.
Do you offer aftercare advice for cleaned furnishings?
Yes, our technicians provide tailored tips on maintaining cleaned items, including fabric protection options.
Are your cleaning methods environmentally responsible?
We prioritise eco-friendly products and techniques to ensure safety for clients, staff, and the environment.
Can you repair damaged curtains or upholstery?
Yes, our repair service addresses issues like torn hems, missing hooks, and fabric wear while preserving original aesthetics.
