Business Details
22 Years
experience
Professional Housekeeping Services London
Hotelcare has been the UK's leading provider of outsourced housekeeping services for over 30 years, serving top hotel collections and independently owned properties nationwide. Our commitment to excellence is demonstrated through thoroughly trained staff who deliver consistently high-quality cleaning solutions across hotels, apartments, leisure facilities, and commercial offices. We have established long-standing partnerships with major hotel chains and franchises, maintaining a reputation for reliability and professionalism. Our innovative approach includes robotic and chemical-free cleaning technologies developed in collaboration with industry leaders, reducing environmental impact while maintaining exceptional standards. As an employer of choice, we invest in staff development through apprenticeships and career progression opportunities, supported by a comprehensive benefits platform.Our mobile cleaning teams ensure flexibility for last-minute requirements, while our proprietary Time & Attendance system guarantees productivity and accurate billing. With a workforce handling over 10,000 rooms daily, we combine operational scale with personalised service delivery. Our leadership team brings decades of experience from global corporations and hospitality sectors, ensuring strategic growth and client satisfaction. We maintain rigorous quality control through structured processes that enhance hotel cleanliness metrics and guest experiences. Our dedication to continuous improvement has made us the preferred outsourced partner for housekeeping solutions across the UK hospitality industry.
Services
Housekeeping
Apartment Cleaning
Leisure Facility Cleaning
Office Cleaning
Robotic Cleaning
Details
- Year established: 2004
Highlights and features
- We have over 30 years' experience in hospitality cleaning services
- Our robotic cleaning technology reduces environmental impact by 40%
- We maintain 200+ hotel properties nationwide
- Our staff receive industry-leading training and career development
- We operate a proprietary Time & Attendance system for accountability
Services
Housekeeping
Our comprehensive housekeeping service covers all hotel room types and public areas, delivered by fully trained staff with career development opportunities. We maintain consistent quality through structured processes and productivity monitoring, ensuring guest satisfaction. Our service includes linen management, room attendants, and public area cleaning for 200+ hotels nationwide.
Apartment Cleaning
Bespoke cleaning solutions for serviced apartments and residential complexes, tailored to individual property requirements. Our trained teams maintain high standards through regular deep cleaning and daily maintenance, ensuring optimal presentation for guests. We service both standalone properties and large apartment complexes across the UK.
Leisure Facility Cleaning
Specialised cleaning for spas, swimming pools, and leisure facilities, combining daily maintenance with intensive deep cleaning schedules. Our staff are trained in safety protocols and equipment maintenance for aquatic and wellness environments, ensuring compliance with health regulations while maintaining aesthetic standards.
Office Cleaning
Commercial office cleaning services covering Central and Greater London, including daily maintenance and post-occupancy deep cleaning. Our teams adapt to flexible working patterns, providing sanitisation and presentation services that meet corporate hygiene standards and create professional work environments.
Robotic Cleaning
Innovative robotic cleaning technology developed with The Perfect Little Company, featuring chemical-free automated systems for enhanced efficiency. This solution reduces environmental impact while maintaining high standards, supporting staff with repetitive tasks and ensuring consistent cleaning quality across large properties.
People
Tony Brooks
Chief Executive Officer
With over 30 years in facilities management, Tony leads Hotelcare as Co-Owner, focusing on service excellence and team motivation. He drives strategic growth while maintaining operational standards across 200+ client properties.
Joel Moore
Chief Financial Officer
Joel oversees financial operations and business proposals, bringing 20+ years of blue-chip financial expertise. As Co-Owner, he restored profitability and ensures competitive pricing while maintaining service quality and employee welfare.
Tiffany Monsees
Divisional Director London and South
With 10+ years in hospitality, Tiffany manages key accounts and strategic partnerships. Recognised with the Hospitality Sector Acorn Award, she focuses on client relationships and team development across southern regions.
Neil Heath
Divisional Director Midlands, North and Scotland
Neil leads operations in northern regions with 20+ years' experience in retail and hospitality management. His strategic contributions support business growth while maintaining service consistency across diverse locations.
Anca Nyendwa
Regional Manager London and South
Starting as a room attendant, Anca progressed through operational roles to lead regional management. She focuses on process improvement and leadership development, having joined Hotelcare over 15 years ago.
Questions
What types of properties do you service?
We service hotels, serviced apartments, leisure facilities, and commercial offices across the UK, including 200+ hotel properties and multiple apartment complexes.
Do you use environmentally friendly cleaning methods?
Yes, we partner with The Perfect Little Company to provide robotic and chemical-free cleaning solutions that reduce environmental impact while maintaining high standards.
How do you ensure service quality?
Through structured processes, productivity monitoring, proprietary Time & Attendance systems, and regular staff training programs that maintain consistent service delivery across all properties.
What career opportunities exist at HotelCare?
We offer apprenticeships, career progression pathways, and benefits including retailer discounts and professional support services for all team members.
Can you handle last-minute cleaning requirements?
Our mobile cleaning teams provide flexible solutions for unexpected staffing needs, ensuring service continuity across all client properties.
How do you adapt to different client needs?
We provide bespoke cleaning solutions tailored to each property's requirements, supported by dedicated account management teams for personalised service delivery.
Reviews (2)
Krisztina Vg-Gyrgy
Jun 22, 2018
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Until now, we worked from 8 am until 4 pm with 16 rooms to do. Then Hotel Care appeared and the new manager said "nothing will change". Now, we work.
Angela James-Liddle
Apr 17, 2018
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Hotelcare are a fabulous company to work with. Providing great opportunities to develop your skills and support others. I am always made to feel important and valued and this is why I continue to do the job I love.
