Business Details
12 Years
experience
Emergency
services
Professional Plumbing & Heating Services Eastbourne
Established in 2014, Forward Plumbing Services has built a reputation as a trusted provider of comprehensive plumbing and heating solutions across East Sussex. Our team of Gas Safe registered engineers delivers domestic, commercial, and renewable energy services with a commitment to technical excellence and customer satisfaction. With over 15 years of industry experience among senior personnel, we combine traditional craftsmanship with modern methodologies to address both routine maintenance and complex installations. Our 24/7 emergency service ensures immediate response to critical issues, while our CHAS accreditation and 10m public liability insurance underscore our professional standards.We specialise in boiler replacements, bathroom refurbishments, and air source heat pump installations, serving both private homeowners and commercial clients including schools, nursing homes, and hospitality venues. Through transparent pricing and a focus on energy-efficient solutions, we help clients reduce operational costs while maintaining compliance with safety regulations. Our digital management system enables seamless communication for landlords and letting agents, providing real-time updates and documentation. With over 80 positive Google reviews, we maintain a client-centric approach that prioritises clear communication, guaranteed workmanship, and long-term reliability.
Services
Domestic Plumbing
Commercial Heating
Bathroom Refurbishment
Boiler Replacement
Emergency Repairs
Gas Safety Certificates
Monthly Maintenance
New Build Projects
Landlord Services
Renewable Energy
Details
- Year established: 2014
Highlights and features
- 24/7 emergency plumbing service available
- All engineers Gas Safe registered with 10m public liability insurance
- Free no-obligation quotations provided promptly
- Over 80 verified Google customer reviews
- Specialist new build project experience with major developers
Associations and certifications
- Gas Safe Register
- CHAS
- MCS
- Oftec
What people say
Excellent service
Prompt response
Professional engineers
Great value
Highly recommended
Services
Domestic Plumbing
We handle all residential plumbing needs from minor repairs to complete bathroom renovations. Our Gas Safe engineers address leaking taps, boiler issues, and emergency leaks with rapid response times. With 0% finance options available for major works, we ensure accessible solutions for homeowners across East Sussex.
Commercial Plumbing
Specialising in uninterrupted commercial operations, we maintain plumbing systems for schools, hotels, and offices. Our team handles boosted water systems, disabled facilities, and emergency repairs while minimising business disruption. Regular maintenance contracts help commercial clients maintain compliance and operational efficiency.
Boiler Services
From annual servicing to complete replacements, we work with all major boiler brands. Our engineers provide safety checks, efficiency improvements, and 24/7 breakdown support. With 0% finance options and manufacturer warranties, we make boiler upgrades financially accessible for both domestic and commercial clients.
Air Source Heat Pumps
We install and maintain eco-friendly air source heat pump systems that reduce energy bills and carbon footprints. MCS accredited installations qualify for government grants. Our engineers optimise systems for both new builds and existing properties, offering long-term savings through renewable energy solutions.
Landlord Services
Comprehensive services for landlords include gas safety certificates, boiler maintenance, and emergency repairs. Our digital system provides real-time documentation and reminders for compliance requirements. Tailored packages ensure rental properties maintain safety standards while minimising tenant disruption.
People
Joe Forward
Director
With 15+ years in plumbing, Joe transitioned from hands-on engineer to business director in 2016. He has expanded the company's new build capabilities while maintaining focus on quality standards across all service areas.
Matt Richardson
Site Manager
Bringing 20 years of industry experience, Matt oversees all new build projects since joining in 2019. He manages engineering teams to ensure timely delivery of complex developments across East Sussex.
Karl Platel
Estimating & Procurement
With 13 years in plumbing supply, Karl leads project costing and material procurement. His expertise ensures competitive quoting while maintaining quality standards for large-scale commercial and residential developments.
Jacob Stevens
Domestic Manager
A qualified Gas Safe engineer with 20+ years' experience, Jacob manages domestic operations since 2024. He ensures efficient service delivery through accurate quoting and quality control of all residential projects.
Ashleigh Newman
Administrative Assistant
Handling payroll and scheduling since joining the team, Ashleigh coordinates gas safety appointments and maintains operational efficiency through meticulous documentation and client communication.
Questions
Do you offer emergency plumbing services?
Yes, our 24/7 emergency service responds to urgent plumbing and heating issues across East Sussex.
Are your engineers Gas Safe registered?
All our plumbers and heating engineers hold current Gas Safe registration with full insurance coverage.
Can I get financing for boiler replacement?
We offer 0% finance options for boiler installations and major plumbing works through our approved partners.
What areas do you cover?
We serve East Sussex including Eastbourne, Hailsham, Lewes, Brighton, and surrounding districts.
Do you work with landlords?
Yes, we provide gas safety certificates, boiler maintenance, and emergency repairs specifically for rental properties.
Are quotes free?
We provide free, no-obligation quotations for all plumbing and heating services.
Reviews (1)
Rachel Stebbings
Feb 13, 2018
Report
I would like to thank joe and Bruce for being reliable and affordable when replumbing our home when fitting our new boiler. They both went above and beyond with our home renovation, fitting out our Kitchen and bathroom suites too. Brilliant to find an all round service! Highly recommended!
