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50+ Years
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Emergency
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Your Trusted Partner for Social Housing Solutions in the UK
Established in 1963, P H Jones has built a reputation as a trusted provider of social housing maintenance and installation services across the UK. With 15 regional offices and over 60 years of industry expertise, we specialise in delivering tailored solutions for social housing associations and local authorities. Our operations combine national reach with local knowledge, ensuring adaptability to regional conditions while maintaining consistent quality standards. As part of British Gas, we leverage extensive resources to offer planned maintenance, responsive repairs, and energy-efficient refurbishment projects. Our customer-centric approach prioritises safety, reliability, and continuous improvement through feedback-driven processes.

We employ a team of multi-skilled operatives and support staff dedicated to achieving high service standards. Our work encompasses ground source heat pumps, smart storage heaters, and photovoltaic solar systems, aligning with net-zero carbon goals. Through partnerships with over 60 social housing providers, we manage services for 181,000 homes nationwide. Our commitment to innovation is demonstrated through case studies showcasing successful projects with clients like Cheltenham Borough Council and Wigan Council. We maintain transparency in operations while adhering to strict safety protocols and environmental responsibilities.
Services
Installations Repairs and maintenance Heat pumps Smart storage heaters Solar systems
Details
  • Year established: 1963
Highlights and features
  • We have over 60 years of experience in social housing maintenance
  • We operate through 15 regional offices across the UK
  • Our tailored services identify efficiency opportunities for clients
  • We implement customer feedback through NPS-driven improvement processes
  • We offer integrated low-carbon technology installation expertise
Services
Installations
We specialise in comprehensive installation services for social housing properties, including heating systems and energy-efficient solutions. Our expert team delivers ground source heat pumps, photovoltaic solar systems, and modern storage heaters. With nationwide coverage through 15 regional offices, we ensure efficient implementation of low-carbon technologies tailored to housing providers' specific requirements.
Repairs and maintenance
Our responsive maintenance services cover emergency repairs and scheduled upkeep for 181,000 social housing units. We provide 24/7 gas emergency support alongside planned maintenance programmes. Using customer feedback mechanisms, we continuously improve service delivery standards through our UK-based help desk and field operatives.
Heat pumps
We install and maintain ground source heat pump systems for social housing providers. Our specialists implement renewable energy solutions that reduce carbon emissions while ensuring reliable heating. Projects include large-scale installations for Cheltenham Borough Council and other housing associations across the UK.
Questions
What social housing services do you offer?
We provide heating installations, planned maintenance, responsive repairs, and energy-efficient refurbishments for housing associations and local authorities across the UK.
How can I report a gas emergency?
Call our 24/7 gas emergency helpline at 0800 111 999 immediately for urgent gas-related issues.
Do you offer low-carbon technology solutions?
Yes, we specialise in heat pumps, solar systems, and smart storage heaters to support net-zero carbon transitions for housing providers.