Business Details
34 Years
experience
Your Trusted Partner for Removal Services in Bushey
Established in 1992, our organisation has dedicated itself to safeguarding consumers within the removals industry, an area historically lacking specific protective legislation. We pioneered the Removals Industry Ombudsman Scheme (RIOS), the first independent dispute resolution service for home movers, and maintain rigorous membership standards through annual inspections and accredited training programmes. Our commitment to transparency is demonstrated through initiatives like the Removal Approval review platform and innovative tools such as our augmented reality app for move planning.All members must hold comprehensive insurance coverage and adhere to our approved Code of Practice, which mandates fair terms, accurate quotations, and professional staff training. We collaborate closely with Trading Standards and the Ombudsman Association to ensure compliance with legal and ethical standards, while continuously developing technological solutions to enhance customer communication and service delivery.
Services
Removal Services
Storage Solutions
Insurance Verification
Dispute Resolution
Member Training
Details
- Year established: 1992
Highlights and features
- We founded the first independent removals industry dispute resolution service
- Our members undergo annual Ombudsman-approved inspections
- We provide specialist training programmes for removal professionals
- We operate a transparent customer review platform (Removal Approval)
- We verify comprehensive insurance coverage for all members
Associations and certifications
- Removals Industry Ombudsman Scheme (RIOS)
Services
Removal Services
Our accredited removal services ensure safe, professional household relocations with vehicles meeting Department of Transport regulations. Members maintain goods-in-transit insurance and follow strict packing protocols. We verify staff qualifications and provide ongoing training to maintain industry-leading standards.
Storage Solutions
Approved storage services include weatherproof, secure facilities with inventory management systems. Members must demonstrate containerised storage capabilities and maintain goods-in-storage insurance. Regular facility inspections ensure compliance with health and safety requirements.
Dispute Resolution
The Removals Industry Ombudsman Scheme provides free, independent dispute resolution for removal-related complaints. Our members cooperate fully with investigations and implement required corrective actions. This service operates under Ombudsman Association governance standards.
Member Training
Comprehensive training programmes cover removal supervision, customer service, and legal compliance. Members receive instruction on accurate quotation preparation and terms documentation. Training ensures staff meet commercial competency standards for all operational roles.
Insurance Verification
We independently verify members' insurance policies including goods-in-transit, public liability, and employee liability coverage. This verification process involves direct communication with insurance brokers to confirm policy validity and adequate coverage levels.
Questions
What consumer protections does The Guild provide?
We enforce strict membership standards, operate the Removals Industry Ombudsman Scheme for dispute resolution, and conduct annual inspections of member businesses.
How do I verify a Guild member's credentials?
All members must display their RIOS accreditation and undergo annual inspections. You can confirm membership status through our official website.
What insurance requirements apply to members?
Members must maintain goods-in-transit insurance, public liability coverage, and employee liability insurance verified annually through their brokers.
How does the Ombudsman Scheme work?
Consumers can submit complaints through the RIOS website. The Ombudsman investigates disputes independently and issues binding resolutions at no cost.
What training do Guild members receive?
Members complete programmes covering removal supervision, customer service protocols, accurate quotation preparation, and legal compliance requirements.
How are storage facilities inspected?
Storage facilities undergo annual inspections for security, weatherproofing, and inventory management systems to ensure safe, compliant operations.
