Business Details
20 Years
experience
Trusted Heating Spares Supplier in Durham
Established in 2006 by a family of heating engineers, Heating World Of Spares has grown into a leading independent heating spares merchant serving trade customers across the UK, Ireland, and the Channel Islands. Our commitment to competitive pricing, extensive product range, and exceptional customer service remains rooted in our three core principles: great prices, fantastic service, and 7-day availability. Our trained sales team specialises in parts matching and industry best practices, ensuring accurate solutions for every customer. Our warehouse operations prioritise order accuracy, secure packaging, and reliable delivery, with real-time tracking to minimise disruptions. We maintain strong supplier relationships to adapt our inventory to evolving customer needs while keeping costs low.Our 2021 relocation to a larger facility in County Durham has significantly expanded our storage capacity and operational efficiency. We offer free delivery across our service areas, supported by partnerships with trusted couriers to ensure timely and secure logistics. Our HWOS Service Club loyalty programme rewards regular customers with tokens exchangeable for discounts or prepaid cards, alongside tiered benefits based on order frequency and value. We remain dedicated to maintaining high service standards and transparent communication, reflecting our deep industry experience and commitment to customer satisfaction.
Services
Heating Spares Supply
Boiler Parts
Controls & Accessories
Trade Customer Support
Fast Delivery Services
Parts Matching
Loyalty Programme
Warehouse Distribution
Product Catalogue
Online Trade Store
Details
- Year established: 2006
Highlights and features
- We track every parcel until delivery to minimise disruptions
- Our sales team is extensively trained in parts matching and customer service
- Free delivery across UK, Ireland, and Channel Islands on eligible orders
- Earn rewards through our HWOS Service Club loyalty programme
- 2012-established business with industry-specific expertise in heating spares
What people say
Great prices
Fast delivery
Expert advice
Loyal rewards
Accurate orders
Services
Heating Spares Supply
We provide a comprehensive range of heating and boiler spare parts, controls, and consumables tailored to trade professionals. Our inventory adapts to industry demands through supplier partnerships, ensuring availability of both standard and specialist components. Competitive pricing strategies maintain cost-effectiveness for our customers.
Trade Customer Support
Our trained sales team offers expert parts matching and technical guidance. We prioritise order accuracy through warehouse verification processes and provide dedicated account management for business clients. Customer service extends to post-purchase support and feedback handling.
Fast Delivery Services
We guarantee secure packaging and reliable delivery across the UK, Ireland, and Channel Islands. Real-time parcel tracking minimises disruptions, with multiple courier options including next-day and timed deliveries. Free shipping thresholds apply to eligible orders.
Loyalty Programme
The HWOS Service Club offers tiered rewards based on order value. Members earn tokens exchangeable for discounts or prepaid cards, with additional benefits including free deliveries and exclusive pricing. Tier progression unlocks enhanced advantages for regular customers.
Online Trade Store
Our digital platform enables 24/7 order placement, price checks, and inventory verification. The system integrates with warehouse stock tracking for real-time availability updates. Customers can access account-specific pricing and manage loyalty programme benefits through the portal.
People
Aaron
Managing Director
Leading strategic operations at Heating World Of Spares, Aaron oversees business growth and customer service standards. With a background in heating engineering, he maintains the company's founding commitment to trade professionals.
Emmeline
Accounts Manager
Emmeline manages financial operations, ensuring efficient billing processes and account management for trade customers. Her expertise supports the company's commitment to transparent business practices and customer financial clarity.
James
Operations and Marketing Manager
James directs logistics and marketing initiatives, enhancing delivery efficiency and brand visibility. His role combines operational oversight with strategic promotion of the company's expanding product range and services.
Questions
What areas do you deliver to?
We deliver across the UK, Ireland, and Channel Islands with free shipping options for eligible orders.
How does the HWOS Service Club work?
Earn tokens per pound spent, exchange for discounts or prepaid cards, and unlock tiered benefits based on order frequency.
What payment methods do you accept?
Payment options are detailed during checkout, with account-specific arrangements available for trade customers.
Can I track my order?
Yes, all parcels include real-time tracking from dispatch until delivery confirmation.
Do you supply specialist heating components?
Our inventory includes standard and specialist parts, with regular updates based on trade customer demand.
What are your customer service hours?
Contact our team Monday to Friday 7am-7pm, Saturday 8am-1pm, and selected bank holidays.
