Business Details
41 Years
experience
Your Trusted Online Flooring Supplier Since 1985
Established in 1985, Flooring Megastore pioneered online flooring retail, offering an extensive range of premium products including Karndean, Quick-step, and Kahrs. Our expertise spans over three decades, combining industry knowledge with customer-centric policies for seamless transactions. We operate a dedicated distribution centre, ensuring efficient order processing and delivery across mainland UK. Our team provides comprehensive guidance on delivery logistics, handling large-volume orders with precision. Transparent return policies, including clear restocking charges, reflect our commitment to ethical practices.We maintain 24/7 customer support for order inquiries and delivery coordination. All products adhere to strict quality standards, with rigorous inspection processes for returns and damaged goods. Our operational history and partnerships with leading manufacturers establish us as a trusted authority in flooring solutions. We prioritise client satisfaction through detailed order tracking and proactive communication. Continuous investment in logistics infrastructure ensures reliable service delivery, even for oversized shipments.
Services
Online Flooring Sales
Delivery Services
Return Policy Management
Customer Support
Product Range
Bespoke Order Handling
Distribution Services
Order Tracking
Installation Guides
Trade Accounts
Details
- Year established: 1985
Highlights and features
- We have over 35 years of experience in online flooring sales
- We offer leading brands including Karndean, Quick-step, and Kahrs
- Our team provides expert delivery guidance for large orders
- We ensure transparent return policies with clear restocking charges
- We maintain a dedicated customer support team for order assistance
Services
Online Flooring Sales
We provide an extensive online selection of premium flooring products, including laminate, vinyl, and wood options. Our platform caters to both retail and trade customers with competitive pricing. The service includes detailed product specifications and expert guidance for informed purchasing decisions.
Delivery Services
Our logistics network handles deliveries from small vans to 18-tonne lorries, accommodating various order sizes. Customers receive tracking updates and can specify delivery instructions during checkout. We manage access restrictions and provide clear policies for failed deliveries and rescheduling.
Return Policy Management
We offer a 14-day cooling-off period for non-bespoke orders with transparent restocking charges. Returns require prior authorisation and must arrive in resalable condition. Our warehouse team inspects returned goods to determine refund amounts based on condition.
Customer Support
Our support team handles order inquiries, delivery coordination, and product questions via email. We provide pre- and post-purchase guidance, including lead time estimates and delivery planning. The service operates alongside our detailed online resources for comprehensive customer care.
Product Range
We stock leading brands like Karndean, Quick-step, and Kahrs across multiple flooring categories. The range includes carpets, luxury vinyl tiles, and engineered wood products. Bespoke orders are available with specific terms for made-to-measure requirements.
Questions
What delivery areas do you cover?
We deliver across mainland UK but cannot service Northern Ireland, Scottish Islands, Isle of Man, or Isles of Scilly. Devon and Cornwall deliveries take up to one week.
Can I return my flooring order?
Non-bespoke orders can be returned within 14 days with prior authorisation. Restocking charges apply (10-50%) and goods must arrive unopened and undamaged at our distribution centre.
How long has Keswick Flooring operated?
We've been supplying flooring solutions since 1985, establishing ourselves as the UK's original online flooring retailer with decades of industry experience.
What payment methods do you accept?
Payment method details aren't specified in our current documentation. Please contact our sales team directly for the most current information regarding accepted payment options.
How do I track my order?
Order tracking details are provided via email. For specific updates, contact our customer support team with your order reference number and delivery address.
Do you offer trade accounts?
Yes, we cater to trade customers with dedicated account management. Contact our sales team for trade pricing information and account setup assistance.
