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Your Trusted Local Flooring Experts in Hook
Established as a family-owned enterprise, we have dedicated over three decades to delivering premium flooring solutions across Hampshire, Berkshire, and Surrey. Our team combines traditional craftsmanship with modern expertise, offering tailored advice and installations for residential and commercial properties. With a combined 80+ years of industry knowledge, we prioritise customer satisfaction through honest guidance and meticulous attention to detail.Our services include free measure-and-plan consultations, home selection visits, and partnerships with trusted manufacturers to ensure quality materials. Recognised for reliability and professionalism, we maintain full public liability insurance and a 6-month fitting warranty, reflecting our commitment to trust and excellence in every project.
Services
Carpets
Vinyl Flooring
Luxury Vinyl Tiles
Home Selection Service
Free Measure & Planning
Highlights and features
- We offer 30+ years of local flooring expertise and industry knowledge.
- Our family-run business prioritises traditional service with modern solutions.
- Free measure and planning service ensures precise project execution.
- Home selection service brings flooring samples directly to your doorstep.
- Trusted supplier partnerships guarantee access to premium materials and brands.
What people say
Excellent customer service
Superb
Highly recommend
Quality installation
Friendly and efficient
Services
Carpets
We offer a comprehensive range of carpets tailored to enhance comfort and insulation in residential and commercial spaces. Our selection includes wool and synthetic fibres in diverse textures and styles, from twists to loops. With manufacturer partnerships like Penthouse and Cormar, we provide expert guidance to match your aesthetic and functional needs while ensuring durability and warmth underfoot.
Vinyl Flooring
Our vinyl flooring solutions deliver warmth and easy maintenance for kitchens, bathrooms, and cloakrooms. Available in wood, tile, and plain designs, this durable option combines practicality with style. We offer in-store consultations and home visits to help you select the ideal pattern and colour, ensuring a seamless fit for high-traffic areas without compromising on aesthetics.
Luxury Vinyl Tiles
Luxury vinyl tiles and planks replicate the elegance of wood or ceramic floors without their drawbacks. Enhanced durability and low maintenance make them ideal for modern living spaces. We source premium products from brands like Polyflor and Distinctive Flooring, providing expert installation to achieve a polished finish that balances beauty with practical performance for long-term satisfaction.
People
Donna Clayton
Co-Founder
With a background in business administration and interior design, Donna co-founded Hook Carpets to deliver a full-service flooring experience. Her expertise in guiding customers through complex choices and commitment to quality has been pivotal in establishing the company's reputation for trust and excellence over 25 years.
Steve Clayton
Co-Founder
A former apprentice at a high-end carpet retailer, Steve brings decades of fitting expertise to Hook Carpets. Renowned for his precision and craftsmanship, he oversees installations in prestigious properties and ensures the team maintains exacting standards for every project.
Luke Clayton
Fitter
Trained by Steve, Luke combines youthful energy with meticulous attention to detail. With six years of experience, he excels in flooring installation and customer service, embodying the family ethos while preparing to lead the business into the future.
Russell Ford
Fitter
Leading our measure-and-planning team, Russell leverages 15 years of experience to optimise material efficiency and reduce costs. His expertise in navigating complex spaces, such as historic staircases, ensures precise installations while supporting clients through the home selection process.
Questions
What are your fitting lead times?
We typically work 2-3 weeks ahead but can accommodate urgent requests. Lead times may extend during peak periods like pre-Christmas.
Do you move furniture during installations?
Yes, we offer furniture-moving services at additional cost, with teams of 2-3 specialists ensuring safe handling.
Can you remove old flooring?
We remove old flooring (excluding ceramic tiling) at extra cost, with proper disposal through licensed waste removal services.
Are your quotes obligation-free?
Yes, we provide free, no-obligation measure and planning consultations to discuss your project requirements.
Do you offer warranties for your work?
We provide a 6-month warranty for fitting queries, alongside manufacturer warranties on all materials supplied.
Are you insured for installations?
Yes, we hold £10 million public and employers liability insurance for all projects.
Reviews (2)
Darren Moakes
Apr 07, 2018
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Hook Carpets are by far the best most professional carpet fitters I have used in 25 years. Their advice was great and their fitters were courteous, professional and did a great job. I would highly recommend. We had three rooms and a staircase finished to an extremely high standard. Thank you Hook Carpets.
Claire Blunden
Mar 03, 2017
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Always very helpful with the advice from measuring through to ordering. The fitting has always been fantastic too.
