Business Details
34 Years
experience
Emergency
services
Your Trusted Partner for Plumbing & Heating Solutions in London
Established in 1992, Village Heating has built a reputation as a trusted provider of heating, plumbing, and electrical services across London and the South East. As part of the VHL Group, we combine over three decades of technical expertise with a commitment to resident-first service, delivering solutions for commercial properties, social housing providers, and homeowners. Our Gas Safe registered engineers prioritise compliance, safety, and efficiency, supported by ISO-certified quality management systems. We operate 24/7 emergency response services and utilise digital innovation to ensure transparency through real-time reporting and SLA-backed performance metrics.Our strategic regional coverage enables rapid mobilisation while maintaining consistent service standards. With accreditations including NICEIC, CHAS, and SafeContractor, we uphold rigorous industry compliance across all projects. Our leadership team brings extensive experience in building services and contract management, ensuring every client engagement aligns with both regulatory requirements and operational excellence. Through continuous investment in staff training and technology, we maintain our position as a framework-approved contractor delivering net-zero-aligned solutions.
Services
Boiler repairs
Emergency heating
Plumbing maintenance
Electrical testing
Social housing compliance
Details
- Year established: 1992
Highlights and features
- We operate 24/7 with 90-minute emergency response times across Greater London
- Our engineers hold Gas Safe and NICEIC certifications with DBS checks completed
- We provide free, no-obligation surveys with transparent pricing guarantees
- We maintain 92% first-time fix rates through experienced technical teams
- We deliver ISO-certified quality management systems with digital reporting
Associations and certifications
- Gas Safe Registered
- NICEIC Approved Contractor
- CHAS Accredited
- SafeContractor Approved
- ISO 9001 (Quality Management)
- ISO 14001 (Environmental Management)
- ISO 45001 (Health & Safety Management)
- APHC (Association of Plumbing & Heating Contractors)
- Refcom
What people say
Magic fairies
Fixed issue within seconds
Reasonable charges
Excellent customer service
Top-quality workmanship
Services
Boiler Repairs
Emergency and scheduled boiler repair services for domestic and commercial properties. Our Gas Safe engineers resolve faults promptly while ensuring compliance with safety regulations. We service all boiler types including condensing, system, and combi boilers, providing same-day callouts and replacement part guarantees.
Emergency Response
Round-the-clock emergency maintenance for heating, plumbing, and electrical systems. With 90-minute response times across London, our certified engineers address critical failures immediately. Real-time tracking updates and SLA-backed service levels ensure minimal operational disruption for commercial clients.
Plumbing Maintenance
Comprehensive plumbing solutions including leak detection, pipe repairs, and system installations. Our certified plumbers handle both emergency and planned maintenance for residential and commercial properties. We provide compliance testing for water systems and Legionella risk management as part of our service packages.
Electrical Testing
Periodic electrical installation condition reports (EICRs) and portable appliance testing (PAT). Our NICEIC-certified electricians conduct safety inspections for landlords, businesses, and housing associations. Services include fault finding, circuit testing, and compliance certification for both domestic and commercial premises.
Social Housing Compliance
Specialist compliance maintenance for housing associations and local authorities. Our services include gas safety certificates, fire door inspections, and planned preventative maintenance programmes. We maintain 100% gas compliance records and provide digital reporting for audit trails, supporting housing providers' regulatory obligations.
Questions
What areas do you cover for emergency heating repairs?
We provide emergency heating services across London, the South East, and Midlands corridor with rapid response times from strategically located regional hubs.
Are your engineers certified for gas and electrical work?
All our engineers hold Gas Safe registration and NICEIC certifications, with regular compliance training to maintain industry accreditation standards.
Do you offer planned maintenance contracts for commercial properties?
Yes, we provide tailored PPM contracts for commercial clients including schools, care homes, and hospitality venues with digital reporting and SLA guarantees.
How quickly can you respond to emergency plumbing issues?
Our 24/7 emergency service guarantees 90-minute response times across Greater London with real-time engineer tracking updates provided to clients.
What accreditations do you hold for social housing compliance?
We maintain CHAS, SafeContractor, and ISO certifications alongside Gas Safe and NICEIC approvals to meet all social housing compliance requirements.
Can you provide digital reporting for maintenance work completed?
Yes, all service reports and compliance certificates are sent instantly via email with our digital job tracking system providing real-time updates.
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Reviews (2)
Diana Weir
Apr 18, 2017
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I've just been told by VHL that they've confirmed the appointment to power flush my central heating system next week - but that they require full payment in advance. What planet are these people living on? In this society, payment is due for services rendered ie after the work is done, not before they've even arrived to start doing it!
Mohammed Alfadhli
Apr 05, 2017
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very bad services. the guy spend little time to say my bioler is broken and need a replacment for 2500 plus VAT. they are proffessional scammers.
