Business Details
34 Years
experience
Emergency
services
Expert Drainage Services in Essex
Southern Drain Services was founded in August 1992 by Gary, a visionary entrepreneur who sought to redefine drainage services through integrity and reliability. Disillusioned by the unethical practices of his previous franchise, Gary established a company committed to fair pricing, exceptional workmanship, and customer-centric values. Over three decades, the business has grown into a trusted name in Essex, London, and Kent, offering 24/7 emergency services and pioneering a unique guarantee for contract clients. Following Gary's tragic passing in 2005, his wife Anne and children Kristy and Jack have upheld his legacy, maintaining the same high standards and family-driven ethos.Our team utilises cutting-edge technology, including high-pressure jetting and CCTV surveys, to deliver efficient solutions for residential and commercial drainage needs. With a focus on transparency and accountability, we refuse to accept credit card or direct debit payments, ensuring complete trust with our clients. Our dedication to quality has earned us a reputation as industry leaders, serving communities across the Home Counties with unmatched expertise and dedication.
Services
Drain Cleaning
High Pressure Jetting
CCTV Drain Surveys
Tanker Waste Removal
Grease Trap Maintenance
Plumbing Services
Contract Maintenance
Chewing Gum Removal
Drain Repair
Emergency Unblocking
Details
- Year established: 1992
Highlights and features
- We offer 24/7 emergency drainage services across Essex, London, and Kent
- Our team utilises advanced CCTV survey technology for accurate diagnostics
- Family-run business with over 30 years of local industry expertise
- Pioneers of a unique no-cost recall guarantee for contract clients
- Committed to transparent pricing with no hidden fees or card payments
What people say
24/7 emergency response
Competitive pricing
Expert technicians
Family-run trust
Reliable service
Services
Drain Cleaning
Our drain cleaning service utilises high-pressure jetting technology to remove blockages and buildup in pipes ranging from 19mm to 1200mm. This effective solution prevents future obstructions while maintaining pipe integrity. Ideal for both residential and commercial properties experiencing slow drainage or complete blockages.
CCTV Drain Surveys
Using advanced CCTV equipment, we conduct thorough inspections of drainage systems from 50mm to 1200mm diameter. This non-invasive method identifies cracks, root intrusions, and blockages with precision. Perfect for property owners needing accurate diagnostics before maintenance or repairs.
Emergency Unblocking
Available round-the-clock, our emergency service addresses sudden drain failures using electro-mechanical methods and high-pressure jetting. We prioritise rapid response times to prevent property damage. Suitable for urgent domestic and commercial drainage crises requiring immediate attention.
Grease Trap Maintenance
We provide regular emptying and cleaning of commercial kitchen grease traps to prevent blockages and comply with hygiene regulations. Our service ensures proper waste management while maintaining drainage efficiency. Essential for restaurants and food establishments.
Contract Maintenance
Tailored maintenance plans for commercial clients include regular inspections and preventative treatments. Our unique guarantee covers free recall services during contract periods. Designed for businesses and local authorities needing reliable, long-term drainage management.
People
Gary
Founder
Gary established Southern Drain Services in 1992 after leaving an unethical franchise. He pioneered honest pricing and introduced the industry's first no-cost recall guarantee for contract clients.
Anne
Managing Director
Taking over after Gary's passing in 2005, Anne has maintained the company's core values while expanding services. With over 30 years' experience, she ensures the family business continues its tradition of excellence.
Kristy
Operations Manager
Kristy manages daily operations, combining her administrative expertise with hands-on experience from working in the business since its early years. She plays a key role in client relations and service coordination.
Jack
Field Supervisor
Jack oversees technical operations, ensuring all work meets the company's high standards. With extensive practical experience, he trains technicians and manages complex drainage projects across the service area.
Questions
What areas do you cover?
We operate across Essex, London, and Kent, with our head office in West Thurrock. Our 24/7 services cover both residential and commercial properties throughout these regions.
Do you offer emergency services?
Yes, we provide 24-hour emergency drainage services 365 days a year. Our rapid response team handles urgent blockages and drainage failures promptly.
What payment methods do you accept?
We do not accept credit card or direct debit payments. This policy protects customers from fraudulent activity and maintains our commitment to transparent billing practices.
Are your technicians qualified?
All our engineers are fully trained in drainage solutions, including high-pressure jetting, CCTV surveys, and electro-mechanical cleaning methods. They carry identification and work under strict safety protocols.
What guarantees do you offer?
We provide a unique no-cost recall guarantee for contract clients. If issues arise between scheduled maintenance visits (excluding abuse), we'll resolve them free of charge.
How can I identify genuine staff?
Our team members carry official ID and drive vehicles clearly marked with our company name and contact details. We never solicit payments over the phone or request card details remotely.
