Business Details
41 Years
experience
Emergency
services
Trusted HVAC Maintenance Services
Established in 1985, we have grown from a small family business into a team of over 200 directly employed professionals, specialising in mechanical and electrical services for the hospitality sector. Our expertise spans heating, cooling, ventilation, and electrical systems, with a focus on planned preventative maintenance, reactive repairs, and renewable energy solutions. We pride ourselves on achieving 99% compliance for clients through dedicated engineers and robust health and safety procedures. Our 24/7 service ensures minimal downtime for critical assets, supported by advanced management software and strategic engineer placement across England and Wales.With industry-leading accreditations including Gas Safe, NIC, and Safety Scheme in Procurement, we combine technical excellence with a commitment to reducing operational risks for clients. Our culture of continuous improvement drives innovation in service delivery, underpinned by extensive training programs and direct engagement with staff and clients. As pioneers in hospitality sector maintenance, we leverage 35+ years of experience to deliver cost-effective, future-proof solutions that align with evolving industry standards.
Services
Planned Maintenance
Reactive Maintenance
Renewables
Projects
Support
Emergency Repairs
Ventilation Systems
Electrical Services
Boiler Upgrades
Energy Efficiency
Details
- Year established: 1985
Highlights and features
- We operate 24/7 with engineers strategically placed across England and Wales
- Our 99% compliance rate exceeds industry standards for planned maintenance contracts
- 35+ years of specialist experience in hospitality sector mechanical & electrical systems
- Safety Scheme in Procurement accreditation with excellent performance ratings
- Advanced JobWatch software enables real-time reporting and emissions reduction
Associations and certifications
- Gas Safe
- NIC
- Safety Scheme in Procurement
What people say
24/7 availability
Rapid first-time fixes
Sector specialists
Compliance expertise
Reliable engineers
Services
Planned Maintenance
Our dedicated team delivers scheduled maintenance for heating, cooling, and ventilation systems across hospitality venues. With 99% compliance rates, we ensure statutory requirements are met while minimising emergency breakdowns. Engineers use advanced diagnostics to identify potential issues before they impact operations.
Reactive Maintenance
24/7 response service for critical system failures in live hospitality environments. Our 85% first-time fix rate reduces downtime, with strategically placed engineers ensuring rapid site attendance. Specialised in resolving urgent heating, ventilation, and electrical faults.
Renewables
Tailored renewable energy solutions for commercial hospitality properties, including solar installations and energy-efficient heating systems. We help businesses reduce carbon emissions while maintaining reliable operations through expert system integration.
Projects
Full project management for mechanical and electrical installations in hospitality venues. From small refurbishments to complex 1m+ installations, our team coordinates suppliers and engineers to deliver on-time, on-budget solutions with minimal business disruption.
Support
Comprehensive back-office support with live reporting and SLA tracking. Our customer service team coordinates engineer deployment, provides compliance documentation, and ensures seamless communication between clients and field teams.
People
Dean Price
Founder & CEO
With 35+ years in HVAC maintenance, Dean established DPP in 1985 and pioneered planned preventative maintenance programs. He oversees strategic direction while maintaining focus on technical excellence and client relationships.
Glyn Grainger
Managing Director
Glyn leads 24/7 operations with 20+ years at DPP. His background includes mechanical apprenticeship and supply chain management, bringing practical insights to service delivery and client relations.
Adam West
Projects Director
With 33 years in building services, Adam manages complex installations and safety protocols. He mentors apprentices while ensuring rapid resolution of critical hospitality sector equipment failures.
Lee Masters
Operations Director
Lee has driven operational improvements since 2006, implementing software solutions and apprenticeship programs. He focuses on internal promotions and maintaining DPP's progressive workplace culture.
Mark Feltham
Finance Director
Qualified Chartered Accountant with Deloitte background, Mark oversees financial strategy since 2019. He implements process improvements while balancing growth with stakeholder returns.
Questions
What sectors do you specialise in?
We focus exclusively on hospitality venues including bars, restaurants, and hotels across England and Wales.
Do you offer emergency services?
Yes, our 24/7/365 reactive service ensures engineers respond promptly to critical system failures at any time.
How do you ensure service quality?
Through Safety Scheme in Procurement accreditation, 99% compliance rates, and JobWatch software for real-time performance monitoring.
Can you handle large-scale projects?
Our projects team manages installations up to £1m, coordinating engineers and suppliers to meet deadlines with minimal business disruption.
What accreditations do you hold?
We maintain Gas Safe, NIC qualifications and Safety Scheme in Procurement registration with excellent performance ratings.
How quickly can engineers arrive?
Strategically placed engineers ensure rapid response times, with 85% of issues resolved on first visit through comprehensive diagnostics.
