Business Details
28 Years
experience
Premium Water Softener Solutions in Cheltenham
Established in 1998, Cotswold Water Softeners is a family-run business dedicated exclusively to water softening solutions. Our expertise spans over two decades, during which we have built a reputation as specialists in this niche field. As an independent company, we offer impartial advice by representing leading brands such as Harvey, EcoWater, and Kinetico. Our engineers hold City & Guilds Level 3 qualifications alongside Gas Safe and OFTEC registrations, ensuring technical excellence. We operate from Cheltenham, serving the Cotswolds and surrounding regions including Bristol, Swindon, and mid-Wales.All installations come with a 10-year parts guarantee exceeding manufacturer standards. Our team combines technical proficiency with customer-centric service, reflected in numerous positive client testimonials. We prioritise tailored solutions for properties ranging from single flats to large homes. Our commitment to quality is matched by our dedication to environmental responsibility through water-efficient systems.
Services
Water softener installation
Salt supply
Drinking water filters
Boiling water taps
Commercial systems
Details
- Year established: 1998
Highlights and features
- 20+ years of exclusive water softener expertise
- Independent advice with no brand bias
- Local Cotswold-based service team
- 10-year parts guarantee on all installations
- Engineers with City & Guilds Level 3 qualifications
Associations and certifications
- City & Guilds
- Gas Safe Register
- OFTEC
- Chartered Institute of Plumbing and Heating Engineers
What people say
Fantastic service
Knowledgeable, efficient and friendly
5 STAR CUSTOMER SERVICE
Eczema free results
Money well spent
Services
Water Softener Installation
We install advanced water softening systems that eliminate limescale buildup in plumbing and appliances. Our solutions cater to properties of all sizes, from single-occupancy flats to large family homes. Using leading brands like Harvey, EcoWater and Kinetico, we provide tailored installations that reduce energy costs, extend appliance lifespan, and improve water quality for bathing and cleaning.
Salt Supply
We supply premium-grade salt products specifically formulated for water softening systems. Our range includes block salt, tablet salt and Mini Curve salt in various pack sizes to suit different system capacities. All products maintain optimal system performance while offering competitive pricing with bulk purchase discounts available for long-term users.
Drinking Water Filters
We provide integrated drinking water filtration solutions that work alongside softening systems. Our filters remove impurities while maintaining mineral balance, delivering clean, great-tasting water. Systems include under-counter units and combination taps that provide both softened and filtered water through a single installation.
Boiling Water Taps
We install Quooker boiling water taps that deliver instant 100C water on demand. These systems combine with water softeners to prevent scale buildup in the tap mechanism. Available models include the FLEX pull-out hose version, FUSION single-tap system, and Nordic TwinTaps configuration for separate boiling water delivery.
Commercial Systems
We design and install industrial-scale water treatment solutions for commercial properties. Our systems address high-volume water usage in hotels, restaurants and businesses, reducing maintenance costs from limescale damage. Kinetico commercial softeners provide continuous softened water supply for demanding environments while maintaining energy efficiency.
People
Tim Olding
Director
Former Spirax Sarco technical apprentice with mechanical engineering background. Qualified heating and plumbing engineer with City & Guilds Level 3 certification. Previously Gas Safe and OFTEC registered. Specialises in technical installations and system design.
Anne Olding
Director
Qualified accountant managing daily operations and customer service standards. Ensures smooth business processes and maintains the company's financial integrity while overseeing client relations and service delivery coordination.
Simon Holden
Installation Engineer
Experienced heating and plumbing engineer with 15 years' industry experience. Holds multiple supplier training accreditations. Specialises in water softener installation and maintenance, with technical expertise in both domestic and commercial systems.
Questions
What are the benefits of softened water?
Softened water reduces limescale buildup in pipes and appliances, lowers energy bills, improves soap efficiency, softens skin and hair, and extends the lifespan of water-using appliances.
Which water softener brands do you offer?
We provide Harvey (non-electric block salt), EcoWater (electronic single cylinder with WIFI) and Kinetico (twin cylinder non-electric) systems, offering impartial advice to select the best solution for your property.
How long does installation take?
Most domestic installations complete within 2-4 hours. Commercial systems may require additional time depending on complexity. Our engineers work efficiently while maintaining high-quality standards throughout the installation process.
Do you offer guarantees?
All installations include a 10-year parts guarantee exceeding manufacturer warranties. This reflects our confidence in both product quality and our professional installation standards.
Can I get interest-free payments?
Yes, we offer interest-free payment options subject to terms and conditions. Please contact our office for specific details and eligibility criteria for financing arrangements.
What areas do you cover?
We operate from Cheltenham covering the Cotswolds, Bristol, Swindon, Banbury, Leominster and mid-Wales regions with local technicians available for installations and servicing.
