Business Details
17 Years
experience
Emergency
services
Your Trusted Local Plumbing & Heating Experts in Bishop's Stortford
Established in 2009, our family-run business prioritises customer care and delivers high-quality heating and plumbing services across Hertfordshire and Essex. With over 15 years of engineering experience, Dom Roque transitioned from aircraft engineering to address gaps in domestic trade services, achieving City & Guilds accreditation and Gas Safe registration. We specialise in modern, cost-effective solutions including gas, oil, and LPG systems, boiler installations, and bathroom design.Our team combines technical expertise with a commitment to reliability, offering competitive pricing and emergency support for existing clients. As a trusted local provider, we maintain transparency in operations and invest continuously in training and equipment to ensure exceptional service delivery.
Services
Plumbing
Gas Services
Oil Boilers
Boiler Servicing
Bathroom Design
Details
- Year established: 2009
Highlights and features
- We have over 15 years of engineering experience in mechanical and plumbing systems.
- Our team holds Gas Safe registration for guaranteed safety and compliance.
- We offer competitive pricing without compromising on service quality.
- Emergency support is available for existing customers outside regular hours.
- Our family-run business prioritises transparency and long-term client relationships.
Associations and certifications
- Gas Safe Registered
Services
Plumbing
We provide comprehensive plumbing solutions for residential properties, including pipework repairs, water softener installations, and emergency leak fixes. Our Gas Safe registered engineers ensure compliance with safety standards while delivering durable, efficient systems tailored to household needs. With modern techniques and equipment, we address both routine maintenance and urgent issues.
Gas Services
Our Gas Safe registered team offers installation, servicing, and repair of gas boilers, fires, and central heating systems. Specialising in combi boilers and LPG solutions, we prioritise safety and efficiency. Regular servicing extends appliance lifespan while ensuring optimal performance, meeting legal requirements for gas safety in domestic environments.
Oil Boilers
We supply and install oil-fired boilers for properties off the gas network, ensuring reliable heating solutions. Our services include system design, installation, and annual servicing to maintain efficiency. We advise on cost-effective options and troubleshoot existing systems, adhering to industry standards for safety and environmental compliance.
Boiler Servicing
Regular boiler servicing prevents breakdowns and prolongs system lifespan. Our engineers conduct thorough inspections, clean components, and check for safety issues. We service gas, oil, and combi boilers, providing detailed reports and recommendations. This proactive approach ensures energy efficiency and compliance with manufacturer warranties.
Bathroom Design
We offer bespoke bathroom design and installation, combining functionality with aesthetic appeal. From layout planning to tiling and sanitaryware fitting, our team manages projects end-to-end. We source quality materials and ensure watertight installations, tailored to individual preferences and property requirements.
People
Dom Roque
Managing Director
Former aircraft engineer with 15+ years' mechanical expertise, Dom transitioned to plumbing after identifying gaps in domestic trade services. He earned City & Guilds Level 3 Plumbing accreditation and Gas Safe registration, founding the business in 2009 to deliver reliable, high-quality solutions.
Melanie Roque
Office Manager
Melanie oversees administrative operations, ensuring smooth coordination of appointments and client communications. Her organisational skills support the business's customer-centric approach, maintaining efficiency across service delivery and client interactions.
Cris Roque
Gas Engineer
Cris works alongside Dom as a qualified Gas Engineer, specialising in boiler installations and maintenance. His hands-on experience contributes to the team's ability to deliver prompt, reliable heating solutions while upholding safety standards.
Questions
What areas do you cover?
We serve Bishop's Stortford, Hertfordshire, and Essex, providing heating, plumbing, and gas services to residential customers.
Are you Gas Safe registered?
Yes, we hold Gas Safe registration number 510181, ensuring compliance with safety standards for gas installations and repairs.
Do you offer emergency services?
Emergency callouts are available for existing customers outside regular business hours.
What qualifications do your engineers hold?
Our team includes City & Guilds Level 3 Plumbing-certified and Gas Safe registered engineers with extensive mechanical engineering experience.
Can you install oil boilers?
Yes, we supply and install oil-fired boilers for off-grid properties, including system design and annual servicing.
