Business Details
20 Years
experience
Emergency
services
Your Trusted Partner for Construction Solutions in Colchester
Established in 2006, Rapid Response Maintenance has grown from a local enterprise to a leading provider of maintenance and construction services across the UK. Our founders, Michael Osborne and Paul Lebrett, combined decades of experience in construction, electrical work, and property management to address a critical market need for reliable, rapid-response building services. Over the years, we have expanded our capabilities through strategic investments in infrastructure, including purpose-built facilities in 2016 and a strengthened management team in 2023. Our expertise spans reactive emergency repairs, cyclical maintenance, void transformations, and large-scale projects, supported by a workforce trained to meet exacting trade standards. We hold contracts with local authorities, housing associations, and private portfolio managers, underpinned by a commitment to integrity, innovation, and continuous improvement.Our 90% first-time fix rate and average 3-hour response time demonstrate our operational efficiency, while our apprenticeship programs ensure long-term industry expertise. With a focus on sustainable partnerships, we deliver value-for-money solutions tailored to client needs, maintaining transparency and communication at every project stage. Our recognition as a trusted partner in sectors ranging from hard FM to insurance claims underscores our authoritativeness in the field. Backed by accreditations and a client-centric ethos, we remain dedicated to exceeding expectations through reliability, professionalism, and technical excellence.
Services
Reactive Repairs
Void Transformations
Planned Maintenance
Roofing Services
Plumbing Solutions
Electrical Maintenance
Groundworks
Carpentry
Drainage Clearance
Kitchen Fitting
Details
- Year established: 2006
Highlights and features
- We guarantee a 3-hour average response time for emergency repairs.
- Our 90% first-time fix rate minimises disruption for property managers.
- We serve major housing associations and local authorities nationwide.
- Our apprenticeship program ensures ongoing technical expertise development.
- We maintain ISO-certified quality standards across all service lines.
What people say
Polite, knowledgeable contractors
Completed job promptly
Excellent communication
Thorough and professional
10 out of 10
Services
Reactive Emergency Repairs
Our rapid-response team addresses urgent property issues with an average 3-hour arrival time. Specialising in plumbing, electrical, and structural emergencies, we prioritise swift resolution to minimise tenant disruption. Clients benefit from our 24/7 availability and experienced technicians trained to handle critical repairs efficiently while maintaining clear communication throughout the process.
Void Property Transformations
We convert empty properties into move-in-ready units faster than industry standards. Our process includes full refurbishments, compliance checks, and quality assurance to meet housing regulations. Landlords and housing associations gain accelerated asset turnover with guaranteed completion timelines and adherence to safety requirements for immediate occupancy.
Planned Maintenance Programs
Customised maintenance schedules preserve asset longevity through cyclical inspections and preventative repairs. Our technicians perform roofing assessments, drainage maintenance, and structural checks to prevent costly breakdowns. Clients receive detailed reports and lifecycle planning to optimise maintenance budgets while maintaining property value and tenant safety.
Roofing Services
Comprehensive roofing solutions cover inspections, repairs, and full replacements for residential and commercial properties. Our certified roofers address leaks, insulation issues, and weather damage using industry-approved materials. Clients benefit from extended roof lifespan, improved energy efficiency, and guaranteed workmanship on all completed projects.
Drainage Clearance
We resolve drainage issues through CCTV surveys, high-pressure jetting, and manual blockage removal. Our equipment handles domestic and commercial drainage systems, including foul water and surface water networks. Property managers gain reliable solutions for recurring drainage problems with preventative maintenance options to avoid future obstructions.
People
Michael Osborne
Managing Director
Co-founder with 25+ years in construction and property management. Previously operated Select & Save retail business. Oversees strategic direction and operational standards across all projects.
Paul Lebrett
IT Manager
Co-founder and former electrician with expertise in systems integration. Manages technology infrastructure and digital operations. Previously established M&P Hardware and Power Rewind businesses before transitioning to property services.
Joel Shurvinton
Executive Director
Senior leader responsible for business development and client relations. Brings 15 years of property sector experience, focusing on expanding service offerings and managing key accounts for major housing providers.
Chris Born
Operations Director
Oversees daily operations and resource allocation. Ensures service delivery meets quality benchmarks. Previously managed large-scale maintenance contracts that contributed to the company's doubling in size during 2020.
Darren White
H&S - Contracts Manager
Health and safety specialist ensuring compliance across all projects. Manages risk assessments and staff training programs. Previously implemented safety protocols that reduced workplace incidents by 40% over three years.
Questions
What areas do you cover for maintenance services?
We operate nationwide with primary coverage in Essex, Suffolk, and surrounding regions for both public and private sector clients.
How quickly can you respond to emergency repairs?
Our average response time is 3 hours for urgent issues like leaks, electrical faults, and structural emergencies.
Do you handle large-scale property projects?
Yes, we manage end-to-end installations and upgrades for housing associations and commercial property portfolios.
Are your tradespeople certified?
All technicians hold relevant trade certifications and undergo continuous training to maintain industry standards.
Can you assist with void property refurbishments?
We specialise in transforming empty properties into habitable spaces with guaranteed completion timelines.
What payment methods do you accept?
We invoice through standard B2B payment terms for contracted clients and major projects.
