Business Details
26 Years
experience
Your Trusted Facilities Management Partner in Telford
Established in November 2000, New City is a national facilities management company with six regional offices across the UK. Our journey began with a small team of fewer than five staff members, providing show-area cleaning for George Wimpey in the West Midlands. Over two decades, we have expanded to employ over 60 staff, offering a comprehensive facilities management package tailored to diverse client needs. Our services include end-of-tenancy maintenance, commercial cleaning, window cleaning, and water damage restoration, among others. We prioritise quality, non-intrusive service delivery, ensuring our clients receive efficient, timely, and contractually agreed solutions. Our dedicated account teams facilitate seamless service transitions, combining the scalability to meet large clients' demands with the agility to address smaller businesses' needs.We have built long-term partnerships with clients such as Taylor Wimpey Homes and Birmingham Chamber of Commerce, earning recognition for our meticulous quality control and client-centric approach. Our cleaning technicians follow structured schedules, supported by team supervisors who liaise directly with clients' on-site representatives. We guarantee all cleaning work, offering free re-cleaning if required, and maintain rigorous health and safety standards, with CSCS-qualified staff for construction-related projects. Our commitment to excellence is reflected in testimonials from major clients, who praise our reliability, attention to detail, and ability to reduce stress during property transitions. As a franchise-driven business, we combine national expertise with local service delivery, ensuring consistent quality across all regions.
Services
End of Tenancy Maintenance
Commercial Cleaning
Window Cleaning
Water Damage Restoration
Carpet Cleaning
Retail Cleaning
Builders Cleans
Facilities Management
Showhome Cleaning
Housing Association Cleans
Details
- Year established: 2000
Highlights and features
- We have over 20 years of experience in facilities management.
- Our team follows structured cleaning schedules with dedicated supervisors.
- We guarantee all cleaning work and offer free re-cleaning if required.
- Our staff are CSCS-qualified for construction-related cleaning projects.
- We maintain long-term partnerships with major property developers and commercial clients.
What people say
Excellent service
Timely and budget-conscious
Thorough quality control
Stress-free day for buyers
Glowing testimonials
Services
End of Tenancy Maintenance
We provide end-of-tenancy maintenance for letting agents, landlords, and property developers. Our services ensure properties meet rental standards, enabling higher rental yields. Clients include major property firms, who rely on our timely, budget-conscious solutions for portfolio management.
Commercial Cleaning
Our commercial cleaning division serves offices, private blocks, and corporate clients. We completed large-scale projects like Coventry's Inland Revenue building, offering tailored cleaning schedules. Clients praise our quality control systems and responsive team, ensuring hygienic, professional environments.
Water Damage Restoration
We restore properties after water damage using industrial dehumidifiers and extraction equipment. Our technicians address domestic and industrial scenarios, including cellars. Rapid response ensures minimal disruption, with 99% water extraction for quick drying times.
Window Cleaning
Our window cleaning service covers residential and commercial properties. We clean windows inside and out, ensuring a pristine finish. Clients highlight our reliability and attention to detail, which enhance property appeal for sales or rentals.
Builders Cleans
We specialise in post-construction cleaning for housing developers and contractors. All staff are CSCS-qualified, with risk assessments conducted prior to work. Our service ensures move-in readiness, reducing stress for buyers and ensuring client satisfaction.
People
Caroline Meredith
Managing Director
Awarded Shell Livewire 'Young Entrepreneur of the Year' in 2002, Caroline founded New City in 2000. She mentors start-ups via the Princes Trust and drives franchise expansion, leveraging 20+ years of facilities management expertise.
Laura Scattergood
Sales Director
Laura leads franchise expansion and client relations. With deep industry knowledge, she ensures quality control across services. Her strategic vision supports New City's growth into new markets while maintaining high service standards.
Mohinder Mattu
Regional Director
Mohinder manages the Swansea & South-West Wales franchise. He oversees client relationships with local businesses and provides transition support for franchise resales, ensuring continuity and client satisfaction in the region.
Questions
What services does New City offer?
We provide end-of-tenancy maintenance, commercial cleaning, window cleaning, water damage restoration, and builders cleans, among other facilities management services.
Do you offer franchising opportunities?
Yes, we support franchisees with training and systems to deliver consistent, quality services across the UK.
Are your staff qualified for construction cleaning?
All construction cleaning staff are CSCS-qualified, with site-specific risk assessments conducted prior to work.
Do you guarantee your cleaning work?
Yes, we guarantee all cleaning work and offer free re-cleaning if required.
How do you handle water damage restoration?
We use industrial dehumidifiers and extraction equipment, ensuring 99% water removal for rapid drying.
