Business Details
29 Years
experience
Professional Commercial Cleaning Services in Surrey
Shield Cleaning Services is a professional commercial cleaning and support services company dedicated to delivering high-quality solutions across the private and public sectors. Since our establishment in 1997, we have built a reputation for reliability, sustainability, and value for money by prioritising our workforce and maintaining meticulous attention to quality and client satisfaction. Our approach involves actively listening to client requirements, fostering long-term relationships, and adapting to industry changes, such as those brought by the COVID-19 pandemic, to ensure we remain at the forefront of innovation. As a Recognised Service Provider with the Living Wage Foundation, we offer transparent pricing options that include real Living Wage bids, empowering clients to make ethical choices. Our comprehensive service portfolio is supported by robust accreditations, including ISO 9001, ISO 14001, and CHAS, alongside a dedicated team of experienced managers and support staff.We maintain a short chain of command for efficient decision-making and provide tailored solutions for diverse sectors, from education and healthcare to corporate offices. Our commitment to sustainability is demonstrated through our ISO 14001 certification, partnerships with environmentally conscious suppliers, and initiatives to reduce waste and energy consumption. We ensure compliance with health and safety standards through rigorous training and quality monitoring systems, while our back-office team offers immediate assistance for service inquiries. With a focus on continuous improvement, we strive to exceed client expectations through a combination of expertise, ethical practices, and a forward-thinking approach to commercial cleaning.
Services
Cleaning & IT Cleaning
Office Cleaning
Education Cleaning
Surgery Cleaning
Daily School Cleaning
Details
- Year established: 1997
Highlights and features
- We prioritise our workforce, ensuring skilled and motivated teams deliver consistent quality.
- We include real Living Wage bids in all quotations for ethical transparency.
- Our ISO 9001 and ISO 14001 accreditations guarantee quality and environmental compliance.
- We adapt to client needs with innovative solutions, including pandemic-responsive protocols.
- Our short chain of command ensures swift decision-making and emergency responsiveness.
Associations and certifications
- BICSc
- ISO 9001
- ISO 14001
- CHAS
- Living Wage Foundation
- Avetta
- Environment Agency Registered Waste Carrier
Services
Cleaning & IT Cleaning
Our commercial cleaning services cover all areas, from offices to healthcare facilities, delivered by fully trained professionals. We tailor solutions to client budgets and standards, including CQC-compliant surgery cleaning. Backed by ISO 9001 accreditation, we ensure consistent quality through rigorous training and quality monitoring systems.
Office Cleaning Services
We provide tailored office cleaning solutions that balance budget constraints with high standards. Our approach includes flexible scheduling, health and safety compliance, and use of eco-friendly products. Clients benefit from dedicated account management and regular quality audits to ensure ongoing satisfaction and operational efficiency.
Education Cleaning
Our education sector cleaning services ensure safe, hygienic environments for students and staff. We adhere to strict schedules to minimise disruption, use child-safe cleaning products, and maintain compliance with educational institution standards. Our team is trained in safeguarding protocols and works closely with school administrators to meet specific facility needs.
Surgery Cleaning
We deliver CQC-compliant cleaning for medical facilities, ensuring infection control and adherence to healthcare regulations. Our staff undergoes specialist training in clinical hygiene, and we use hospital-grade disinfectants. Regular audits and a focus on staff continuity ensure consistent standards in sensitive environments.
Daily School Cleaning
Our daily school cleaning includes classrooms, corridors, and communal areas, performed outside teaching hours to avoid disruption. We prioritise sustainability through reusable materials and energy-efficient practices. Clients receive detailed reporting and 24/7 support for urgent maintenance issues, ensuring a clean, safe learning environment.
People
Malcolm Rose
Chief Executive Officer
Co-founded Shield Cleaning Services after a senior career in property development. He drives strategic direction and has established the company as an industry leader through a focus on workforce welfare and quality standards.
Lisa Hill
Service Director
Joined in 1998 and progressed from Cleaning Supervisor to Service Director. She oversees staff training and health & safety compliance, holding NVQ qualifications and a NEBOSH certificate in health & safety management.
Kenneth Macpherson
Non Executive Director
Appointed in 2009, he brings financial expertise from the oil and gas industry. As a Chartered Accountant, he contributes strategic oversight and financial governance to the company's operations.
Marion Dudley
Regional Manager
Joined in 2004 and oversees compliance and best practices across southern regions. With extensive cleaning industry experience, she ensures consistent service delivery and supports area managers in maintaining operational standards.
Dean Couldridge
Key Account Manager
Promoted from Site Manager in 2018, he manages key accounts and oversees area managers in London, Essex, and Kent. His client-focused approach ensures tailored service delivery and long-term relationship building.
Questions
What sectors do you provide cleaning services for?
We serve education, healthcare, corporate offices, and public sector facilities, offering tailored solutions to meet specific regulatory and operational requirements.
Are your cleaning services environmentally sustainable?
Yes, we hold ISO 14001 certification and partner with eco-conscious suppliers. Our practices include energy-efficient logistics, recycling programs, and sustainable product selection.
How do you ensure service quality?
Through ISO 9001-certified quality systems, regular audits, staff training to BICSc standards, and a short chain of command for swift issue resolution.
Do you offer flexible pricing options?
We provide standard and real Living Wage bids, allowing clients to choose ethically aligned pricing structures without compromising service quality.
How do you handle client emergencies?
Our dedicated helpdesk team responds immediately to service inquiries, with experienced managers available for urgent on-site support and decision-making.
What accreditations do you hold?
We are accredited by BICSc, ISO 9001, ISO 14001, CHAS, and the Living Wage Foundation, with additional compliance through Avetta and Environment Agency registration.
