Business Details
22 Years
experience
Emergency
services
Trusted Cleaning & Facilities Maintenance in London
Serna Services has been delivering professional cleaning and facilities maintenance services in London for over two decades. As a family-run business, we serve clients across commercial, construction, education, and healthcare sectors, adapting our approach to meet diverse client needs. Our team's expertise spans general cleaning, rope access window cleaning, renovation projects, and comprehensive support services. We maintain rigorous quality standards through regular supervision and management checks, supported by accreditations including SafeContractor and ISO certification.Sustainability remains central to our operations, with eco-friendly cleaning products and staff training on environmental practices. Our flexible contract options, including 30-day rolling agreements, reflect our commitment to client adaptability. With a proven track record of long-term client relationships and referrals, we combine hands-on management with 24/7 availability to address client concerns promptly. Our expansion from a single London borough to citywide coverage demonstrates our growing reputation for reliability and excellence.
Services
Commercial Cleaning
Rope Access
Renovation Services
Support Services
Window Cleaning
Details
- Year established: 2004
Highlights and features
- Over 20 years of experience in commercial cleaning and facilities management
- Fully accredited by SafeContractor and ISO for quality and safety standards
- 24/7 availability for emergency cleaning and maintenance requirements
- Sustainable practices using eco-friendly cleaning products and methods
- Flexible contract options including 30-day rolling agreements
Associations and certifications
- SafeContractor
- International Organization for Standardization
What people say
High level of cleaning maintained
Excellent initial service delivery
Responsive and professional team
Flexible scheduling adjustments
Proven safety record
Services
Commercial Cleaning
We provide comprehensive commercial cleaning services for offices, schools, and business premises across London. Our trained teams handle daily maintenance, deep cleaning, and post-construction cleans using eco-friendly products. With tailored schedules and quality supervision, we ensure hygienic environments that promote workplace safety and client satisfaction.
Rope Access
Our IRATA-certified technicians deliver rope access solutions for window cleaning, painting, and building maintenance at height. Using advanced safety systems and equipment, we complete projects on high-rise buildings without scaffolding. This method reduces costs while maintaining safety and efficiency for complex architectural structures.
Renovation Services
We offer full-scale renovation services including carpentry, plumbing, electrical work, and interior design. Our Gas Safe and NICEIC-certified team handles kitchen and bathroom installations, structural alterations, and commercial fit-outs. Bespoke solutions ensure spaces meet functional and aesthetic requirements while adhering to strict safety standards.
Support Services
Our additional support services cover pest control, PAT testing, waste management, and security solutions. Designed to complement core cleaning operations, these services provide a one-stop approach for businesses. We create custom packages to streamline maintenance requirements across multiple sectors.
Window Cleaning
Specialist window cleaning using water-fed poles and rope access techniques for hard-to-reach areas. We clean both internal and external windows on commercial buildings, ensuring streak-free results with minimal disruption. Regular maintenance schedules keep glass surfaces pristine throughout the year.
People
Mauricio Palacios
Managing Director
With over 20 years in facilities management, Mauricio leads Serna's strategic direction. He oversees operations, ensuring quality standards and client satisfaction across all projects while maintaining the company's family values.
Adriana Enachescu
Contracts Manager
Adriana manages client relationships and contract delivery. Her focus on adaptability and quality control ensures tailored cleaning solutions that meet evolving business needs while maintaining compliance with industry standards.
Neil Sutter
Contracts Manager
Neil supervises service delivery and team training. He implements quality checks and sustainability practices across projects, ensuring consistent service excellence aligned with Serna's ISO accreditation requirements.
Andres Estrada
Rope Access Manager
Andres leads our IRATA-certified rope access team. He ensures safe execution of high-level window cleaning and building maintenance projects, applying advanced techniques to complex architectural challenges across London's skyline.
Gustavo Allan-Marin
Contracts Manager
Gustavo oversees contract implementation and client communication. His expertise in flexible service models helps businesses adapt to changing requirements while maintaining Serna's commitment to quality and transparency.
Questions
What cleaning services do you offer in London?
We provide commercial cleaning, rope access window cleaning, renovation services, and support solutions including pest control and waste management across London and Greater London.
Are your rope access technicians certified?
Yes, our team holds IRATA Level 3 certification, the highest standard in rope access safety, ensuring professional and secure high-level maintenance operations.
Do you offer emergency cleaning services?
We provide 24/7 emergency response for urgent cleaning and maintenance requirements, ensuring prompt resolution of critical issues outside regular operating hours.
What accreditations do you hold?
We are accredited by SafeContractor for health & safety and certified by ISO standards, demonstrating our commitment to quality management and operational excellence.
Can you handle large-scale renovation projects?
Our certified team manages complete property renovations including structural work, plumbing, electrical installations, and commercial fit-outs with bespoke solutions for client needs.
How do you ensure service quality?
We implement regular quality checks, staff training programs, and client feedback systems to maintain consistent service standards across all our cleaning and maintenance operations.
