Business Details
22 Years
experience
Emergency
services
OFTEC Boiler Servicing Experts in Long Crendon
Established in 2004 by Colin & Dianne Brackley, Vale Burner Services has been delivering exceptional oil-fired appliance maintenance and repair solutions from our base in Long Crendon. Under the current ownership of James & Emily Rhead, we maintain rigorous engineering standards through continuous technician training overseen directly by James. Our OFTEC-registered engineers specialise in boiler servicing, unvented cylinder maintenance, and emergency breakdown assistance, achieving 99% response rates within 24 hours.Recognised by Grant UK for warranty services, we combine technical expertise with a customer-centric approach that mirrors the service we ourselves would expect to receive. With over two decades of operational history, we remain committed to maintaining the highest standards in both technical proficiency and client satisfaction across Buckinghamshire.
Services
Boiler Servicing
Unvented Cylinder Servicing
Breakdown Service
Annual Servicing
Warranty Service
Details
- Year established: 2004
Highlights and features
- OFTEC-registered technicians with continuous training oversight
- 99% customer response rate within 24 hours
- Recognised warranty service provider for Grant UK
- Over 20 years' experience in oil-fired appliance maintenance
- Family-owned business prioritising customer satisfaction
Associations and certifications
- OFTEC
Services
Boiler Servicing
Our comprehensive boiler servicing includes heat exchanger cleaning, burner component inspection, and combustion analysis. OFTEC-registered technicians ensure optimal performance and safety compliance for oil-fired boilers. Regular maintenance prevents breakdowns and extends appliance lifespan.
Unvented Cylinder Servicing
Annual servicing of unvented cylinders maintains efficient hot water delivery. We inspect pressure valves, expansion vessels, and safety systems to ensure compliance with building regulations. Regular maintenance prevents performance deterioration and potential safety hazards.
Breakdown Service
Available 6 days a week, our breakdown service addresses urgent heating failures. Technicians attend 99% of cases within 24 hours, with most resolved on the same day. OFTEC-certified engineers ensure rapid, reliable restoration of heating systems.
Warranty Service
Authorised Grant UK warranty service provider. We handle warranty claims for oil-fired appliances, ensuring repairs meet manufacturer standards. Our technicians maintain warranty validity through approved servicing procedures.
Oil System Inspection
Visual inspection of oil tanks, supply systems, and flue components ensures safe operation. We check earth bonding, electrical connections, and oil pressure during routine servicing. Preventative maintenance identifies potential issues before they become critical.
People
James Rhead
Co-Owner & Managing Director
Co-owner overseeing engineering standards and technician training. With extensive OFTEC-certified experience, James ensures technical excellence and customer satisfaction since acquiring the business in 2004.
Emily Rhead
Co-Owner & Business Manager
Co-owner managing business operations and customer service. Emily maintains the company's commitment to high standards while ensuring efficient service delivery across Buckinghamshire since taking ownership in 2004.
Colin Brackley
Founder
Established Vale Burner Services in 2004. Laid the foundation for technical excellence and customer-focused service that continues under the current ownership, maintaining industry standards in oil-fired appliance maintenance.
Dianne Brackley
Co-Founder
Supported business operations during initial establishment phase. Contributed to building the company's reputation for reliability and technical proficiency before transitioning ownership to the current management team in 2004.
Questions
What areas do you serve?
We primarily serve Long Crendon and surrounding areas in Buckinghamshire for oil-fired appliance maintenance and repair services.
Are your engineers OFTEC-certified?
Yes, all our technicians are OFTEC-registered with ongoing training overseen by our managing director to maintain high engineering standards.
How quickly can you respond to emergencies?
Our breakdown service operates 6 days a week, with 99% of customers attended within 24 hours and most cases resolved on the same day.
Do you provide warranty services?
Yes, we're authorised Grant UK warranty service providers, handling repairs that maintain manufacturer warranty validity for oil-fired appliances.
What's included in boiler servicing?
Our annual boiler servicing includes heat exchanger cleaning, burner inspection, combustion analysis, and safety checks to ensure efficient operation and compliance.
