Business Details
26 Years
experience
Water Softener & Treatment Services in Wimborne
Southern Softflow is an independent family-run business established in 2000, dedicated to providing expert water softening and drinking water solutions across Dorset, Hampshire, and Wiltshire. With over 25 years of hands-on experience, our team specialises in non-electric water softeners, offering tailored installations, maintenance, and supply services for both domestic and commercial clients. As one of the South's leading suppliers, we take pride in delivering market-leading products from brands like Infinity, Harvey TwinTec, and Kinetico, backed by a commitment to exceptional customer service. Our 2021 move to a purpose-built premises in Three Legged Cross near Wimborne enhances our ability to serve customers with convenient salt collections and product viewings. We prioritise straightforward, honest advice, ensuring every client receives a solution that meets their specific needs.Our reputation for reliability is built on thousands of successful installations, ongoing support for the lifetime of our products, and a deep understanding of local water quality challenges. Customer satisfaction remains central to our operations, reflected in our six-day-a-week office availability and proactive aftercare services. We maintain strong partnerships with manufacturers to ensure technical excellence while preserving the personal touch that defines our family-run ethos. From initial consultation to final installation, our process is designed to be seamless, with transparent communication and no-pressure sales. Our team's collective experience, including plumbers with specialist training in water treatment systems, ensures technical proficiency across all projects.
Services
Water Softeners
Drinking Water Systems
Taps & Boiling Taps
Softener Installation
Softener Servicing
Salt Deliveries
Details
- Year established: 2000
Highlights and features
- We offer 25+ years of specialist experience in water treatment systems
- Our non-electric water softeners require no programming or annual servicing
- We provide lifetime support for all installed systems
- All installations include comprehensive customer education and aftercare
- Our 10-year parts warranties cover leading brands like Kinetico and Infinity
What people say
Exceptional service
Professional and tidy
No pressure to buy
Lifetime support
Immediate results
Services
Water Softeners
We supply and install non-electric water softeners that protect homes and businesses from limescale damage. Our systems use twin-cylinder technology to ensure continuous soft water supply without electrical programming requirements. With 10-year parts warranties and no annual servicing needs, our solutions from brands like Kinetico and Infinity provide reliable performance. These systems reduce maintenance costs by preventing scale buildup in pipes and appliances while improving water heating efficiency.
Drinking Water Systems
Our drinking water solutions deliver cleaner, better-tasting water through advanced filtration systems. We install reverse osmosis units and whole-house filtration systems that remove contaminants while preserving beneficial minerals. Systems like the Kinetico K5 and Infinity Reverse Osmosis provide point-of-use purification for kitchen taps. Commercial installations help businesses maintain consistent water quality for food preparation, hospitality, and manufacturing applications across Dorset and Hampshire.
Softener Installation
Our professional installation service includes comprehensive home surveys to determine optimal system placement and configuration. We handle all aspects from initial assessment to final commissioning, ensuring minimal disruption to your property. Installations typically take half a day with temporary water shutdowns limited to 2-3 hours. We provide full operational training and guarantee tidy workmanship, leaving your home as we found it while ensuring perfect system integration.
Softener Servicing
We offer comprehensive maintenance for all water softener types, including healthchecks and emergency repairs. Our technicians specialise in Harvey and Kinetico systems but support all brands. Services include component inspections, regeneration cycle testing, and hardness level verification. For urgent issues, we provide temporary replacement units during repairs. Regular maintenance ensures optimal performance and extends system lifespan while maintaining manufacturer warranty conditions.
Salt Deliveries
Our salt supply service ensures continuous system operation with convenient delivery and collection options. We stock premium-grade block salt suitable for all softener types. Customers can order online or by phone with delivery typically within 1-2 weeks. Bulk quantities receive bespoke pricing. Our Three Legged Cross premises offers six-day-a-week collection for local customers, providing flexibility for both residential and commercial clients across our service area.
People
Keith
Founder
Keith established Southern Softflow in 2000, building a business on honest advice and long-term customer relationships. With over 25 years in water treatment, he continues to shape our technical standards while maintaining hands-on involvement in key projects. Keith's passion for customer service remains central to our family-run ethos.
Ben
Director
Ben joined Southern Softflow in 2019, bringing business management expertise from his London finance career. He oversees daily operations while maintaining the personal service standards established by his father. Ben balances operational leadership with active client engagement, ensuring our growth maintains the original family values.
Will
Plumber
Will joined our technical team after four years as a Harvey Water Softeners installer. His specialist knowledge of system integration combines with plumbing expertise to deliver flawless installations. Will's attention to detail and problem-solving approach ensures optimal system performance in both domestic and commercial settings across our service area.
Edith
Office Manager
Edith coordinates our office operations with a focus on customer communication and order management. Her organisational skills ensure smooth coordination between technical and administrative teams. With a background in customer service, she maintains the friendly, efficient support that has become a hallmark of our business.
Dave
Deliveries
Dave manages our salt delivery service with a commitment to reliability and customer care. His logistical expertise ensures timely deliveries across our service area while maintaining the friendly, professional approach that reflects our company values. Dave's attention to detail supports our commitment to ongoing customer support.
Questions
How do I bypass my water softener?
Our technicians will demonstrate the bypass procedure during installation. It involves a simple valve adjustment to direct water around the softener while maintaining supply.
How often should my water softener be serviced?
Non-electric systems require minimal maintenance. We recommend annual healthchecks to ensure optimal performance, though our 10-year warranty systems need no mandatory servicing.
What salt consumption should I expect?
Salt usage depends on water hardness and household consumption. Our systems typically use 1-2 blocks monthly, with usage patterns explained during your free home survey.
Can I take my softener when moving?
Yes, we offer disconnect, storage, and reinstallation services. Your system will be professionally removed, stored, and reinstalled at your new property with a tailored survey.
Why choose non-electric water softeners?
Our non-electric models offer guaranteed 24/7 soft water through twin-cylinder design, require no programming, and have lower maintenance needs compared to timer-based systems.
