Business Details
26 Years
experience
Emergency
services
Professional Carpet & Upholstery Cleaning in Kent
Established in 2000, North Star Cleaning is a family-owned business serving Kent and Surrey with professional carpet, upholstery, and commercial cleaning solutions. Our team of certified technicians combines over two decades of industry experience with advanced techniques and eco-friendly products to deliver durable, high-quality results. We prioritise transparency in pricing, offering honest advice tailored to each client's needs while maintaining full insurance coverage for complete peace of mind.As proud members of the National Carpet Cleaners Association, we uphold rigorous industry standards and continuously invest in staff training through institutions like PROCHEM and the Institute of Inspection Cleaning and Restoration Certification. Our commitment to excellence extends beyond technical expertisewe build lasting relationships through exceptional customer service, ensuring every interaction reflects our core values of reliability, professionalism, and community trust.
Services
Carpet Cleaning
Carpet Repairs
Upholstery Cleaning
Commercial Cleaning
Bio Hazard Cleaning
End of Tenancy
Curtain Cleaning
Rug Cleaning
Hard Floor Cleaning
Loyalty Programme
Details
- Year established: 2000
Highlights and features
- Over 20 years of specialist carpet cleaning experience in Kent
- Eco-friendly BSI-approved cleaning chemicals for safe, effective results
- Transparent pricing with no hidden fees or obligations
- Fully insured with 2m public liability coverage
- Google Guaranteed for customer protection up to 1,500
Associations and certifications
- National Carpet Cleaners Association (NCCA)
- BSI-approved
What people say
Efficient and professional
Polite and respectful
Excellent results
Great communication
Spotless finishes
Services
Carpet Cleaning
Our professional carpet cleaning utilises hot water extraction and eco-friendly chemicals to remove deep-seated dirt and stains. Dual-motor Prochem machines deliver high-pressure cleaning that restores carpet fibres while eliminating allergens. Technicians apply stain-specific treatments for wine, pet urine, and grease, with drying times typically 2-4 hours. This service extends carpet lifespan while maintaining indoor air quality through non-toxic solutions.
Carpet Repairs
Specialist carpet repair services address burns, moth damage, and pet-related wear using tufting or patch techniques. Retufting replaces individual damaged fibres while patch repairs substitute larger damaged sections. Technicians source matching materials from hidden areas or offcuts to ensure seamless results. This cost-effective alternative to full replacement preserves carpet appearance and functionality across residential and commercial properties.
Upholstery Cleaning
Upholstery cleaning services revitalise sofas, chairs, and mattresses using specialist tools and pH-balanced solutions. The process removes embedded dirt, allergens, and stains while preserving fabric integrity. Technicians employ heat bombs for grease removal and apply protective treatments to prolong cleanliness. This service restores soft furnishings to near-new condition with minimal disruption to household routines.
Commercial Cleaning
Tailored commercial cleaning addresses high-traffic environments including offices, care homes, and hospitality venues. Services combine deep cleaning with maintenance plans to meet hygiene standards. Technicians work after-hours to minimise business disruption while delivering consistent results across large premises. The service includes detailed reporting and flexible scheduling to accommodate commercial operational requirements.
Bio Hazard Cleaning
Biohazard cleaning manages biological contaminants including mould, bloodborne pathogens, and industrial chemicals. Technicians follow strict protocols using protective equipment and hospital-grade disinfectants. The process includes complete decontamination, odour elimination, and safe waste disposal. This service meets health and safety regulations for domestic and commercial environments requiring specialist sanitation.
People
Karen North
Company Director
With over two decades in the cleaning industry, Karen co-founded North Star Cleaning in 2000. She oversees operations and client relations, ensuring service excellence across Kent and Surrey. Her expertise in business management complements technical knowledge gained through industry certifications.
Gary North
Company Director
Gary co-founded North Star Cleaning alongside Karen, bringing technical expertise from PROCHEM and Ashbys Cleaning training. He manages project estimations and complex repairs, applying 20+ years' experience in carpet restoration and biohazard remediation.
Matthew Crabb
Cleaning Technician
Matthew has served as lead technician for five years, specialising in upholstery restoration and biohazard cleaning. Certified by the Institute of Inspection Cleaning and Restoration Certification, he delivers consistent results across residential and commercial projects in Kent and Surrey.
Tony Cavell
Estimator
Tony joined North Star Cleaning as estimator and technician, applying his expertise in damage assessment and client consultation. He focuses on commercial projects and complex repairs, ensuring accurate quotations and tailored cleaning solutions.
Questions
Are you members of the National Carpet Cleaners Association?
Yes, we're proud NCCA members since 2000, adhering to their strict maintenance and service standards for carpet and upholstery cleaning.
Do you offer insurance-backed guarantees?
We maintain £2m public liability and £10m employers liability insurance, with all work guaranteed to meet industry standards.
Will you move furniture during cleaning?
We move furniture where practical, requesting clients remove fragile items beforehand to ensure safety and efficiency.
How often should carpets be professionally cleaned?
Industry standards recommend cleaning every 12-18 months, depending on foot traffic, pets, and household conditions.
What payment methods do you accept?
We accept major credit/debit cards and bank transfers, with secure online payment options available for customer convenience.
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Reviews (1)
Simon Fowle
Nov 16, 2017
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Just had the carpet cleaned and a clean of the house, absolutely fabulous job, cannot recommend them enough.
