Business Details
13 Years
experience
Award-Winning Electric Heating Solutions in Leeds
Trust Electric Heating is a family-owned business established in 2013, headquartered in Leeds, West Yorkshire. Specialising in innovative electric heating solutions, we manufacture the award-winning NEOS radiator, a patented, energy-efficient system designed and built in Britain. Our commitment to quality is underscored by a 25-year guarantee, the longest in the industry, and partnerships with institutions like the University of Huddersfield for ongoing research. We prioritise customer trust through transparent pricing, UK-based manufacturing, and a 100-day warmth guarantee ensuring optimal performance. Our team of experts delivers nationwide installations, serving residential and commercial clients across the UK, including remote areas like the Shetland Islands.Recognised with accolades such as 'Best Domestic Electric Heating Solutions Provider' and 'Heating Product Manufacturer of the Year,' we combine technical excellence with customer-centric service. Our modular radiators, available in 1,625 colours, cater to diverse aesthetic and functional needs, from student accommodations to care homes. Backed by CE and BEAB approvals, we uphold the highest safety standards while offering discounts for NHS workers, veterans, and care homes. Through continuous innovation, including smart thermostats and renewable energy integrations, we aim to redefine sustainable heating solutions for the 21st century.
Services
NEOS Radiators
Smart Thermostats
Student Accommodation Heating
Conservatory Solutions
Radiator Installation
Energy Efficiency Consultations
Commercial Heating Systems
Thermostat Programming
Renewable Energy Integration
Warranty Services
Details
- Year established: 2013
Highlights and features
- We are an independent family business with a 25-year guarantee, 2.5x longer than competitors.
- All products are UK-manufactured, except ethically sourced soapstone components.
- Award-winning innovation, including the patented NEOS radiator technology.
- 100-day warmth guarantee ensuring room temperatures reach at least 20C.
- Nationwide service with discounts for NHS workers, veterans, and care homes.
Associations and certifications
- CE
- BEAB
- Which? Trusted Trader
- Made in Britain
- University of Huddersfield Research Partnership
What people say
Heating bills halved
Efficient and reliable
Clean and tidy installation
Easy to use controls
Excellent customer support
Services
NEOS Radiators
NEOS Radiators combine patented soapstone core technology with sleek, modular designs for efficient home heating. These UK-manufactured units reduce energy bills by up to 50% while offering 25-year durability. Available in 1,625 colours, they provide precise temperature control and rapid room warming, ideal for residential and commercial spaces.
Smart Thermostats
Our smart thermostats, including the ProtoStat and Student App Thermostat, enable precise energy management via smartphone integration. Designed for accessibility, they reduce consumption by up to 30% while ensuring user-friendly operation for elderly residents and students.
Commercial Heating
Tailored heating systems for commercial properties, featuring scalable NEOS radiator installations and energy-monitoring tools. These solutions meet stringent safety standards while cutting operational costs, ideal for care homes, universities, and historic buildings.
Radiator Installation
Professional nationwide installation services ensure seamless integration of NEOS systems. Our certified engineers complete most domestic installations within a day, offering minimal disruption and lifetime technical support.
Energy Consultations
Personalised heating assessments determine optimal radiator placement and system sizing. Experts provide cost-saving recommendations backed by thermal performance data and 100-day satisfaction guarantees.
People
Scott Conor
Founder & Managing Director
Former Army serviceman and oil industry professional who founded Trust Electric Heating in 2013. Holds a patent for NEOS radiator technology and leads product innovation.
Fiona Conor
Co-Founder
Key strategic partner instrumental in scaling operations from a two-person startup to a 37-employee company, focusing on customer service and operational excellence.
Questions
What makes NEOS radiators different from standard electric heaters?
NEOS units use patented soapstone core technology for 290% better heat conductivity and 250% longer lifespan than typical models, with 25-year guarantees.
Do you offer guarantees on installations?
Yes, we provide a 100-day warmth guarantee ensuring rooms reach 20°C, with free upgrades if performance targets aren't met.
Can NEOS systems reduce heating bills?
Customers report up to 50% savings through precise temperature control and energy-efficient design, supported by independent University of Huddersfield research.
Are thermostats easy to use for elderly residents?
Our ProtoStat thermostat features large displays and simple controls specifically designed for accessibility, with remote programming options for vulnerable users.
Do you serve areas outside mainland UK?
Yes, we install systems in the Shetland Islands, Scotland, and Ireland, with mobile engineering teams available for remote locations.
What safety certifications do your products hold?
All radiators carry CE and BEAB approvals, with independent testing confirming superior safety standards compared to industry requirements.
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