Business Details
41 Years
experience
Emergency
services
Your Trusted Partner for Personal Alarms
Established over 30 years ago, Taking Care has become the UK's leading provider of personal alarm systems. Our ISO 9001-accredited service combines cutting-edge technology with 24/7 human monitoring to deliver critical support when needed most. With three Emergency Resolution Centres across the UK, we handle over 1.7 million emergency calls annually while maintaining industry-leading response times. Our team of 250 dedicated professionals, all DBS-checked and trained in GDPR compliance, delivers both in-home and mobile alarm solutions tailored to individual needs. Through strategic partnerships with Age UK and AXA Health, we combine healthcare expertise with technological innovation to support over 75,000 customers nationwide.Our commitment to quality is evidenced by our ISO 9001 certification and TSA Quality Standards Framework compliance. We continually invest in digital migration solutions to ensure service continuity during the UK's transition to digital telephony infrastructure. Our unique ActiveAlert wellbeing service provides additional support through pattern recognition technology, while our Night Owl service offers cost-effective monitoring solutions for local authorities. With a 97.5% call answer rate within 60 seconds, we maintain the highest standards of emergency response reliability.
Services
Personal Alarms
Fall Detection
GPS Monitoring
24/7 Emergency Response
Home Sensors
Dementia Support
Mobile Alarms
Telecare Systems
Digital Migration
Wellbeing Checks
Details
- Year established: 1985
Highlights and features
- 30+ years' experience in personal alarm systems
- ISO 9001 certified quality management
- Three UK-based Emergency Resolution Centres
- 24/7 monitoring with 97.5% call answer rate
- Digital-ready systems for future-proof protection
Associations and certifications
- ISO 9001
What people say
Hassle-free experience
Confidence to live independently
Help available at touch of button
Trusted by NHS
Award-winning service
Services
Personal Alarms
Our personal alarm systems provide immediate connection to trained emergency responders. With options for home and mobile use, these devices feature one-button activation and two-way communication. Users benefit from 24/7 monitoring and rapid response times, ensuring help is always available when needed. The service supports independent living while providing family members with peace of mind.
Fall Detection
Automatic fall detection technology identifies sudden movements and alerts our emergency team. This feature works with wearable devices that detect hard falls and initiate contact without user input. The system combines motion sensors with human verification to ensure accurate response while minimising false alarms. Ideal for individuals with mobility concerns.
GPS Monitoring
GPS-enabled alarms provide location-based safety for active users. These devices maintain connectivity across UK mobile networks and automatically transmit location data during emergencies. The service supports outdoor activities while ensuring rapid assistance when required. Users can maintain independence with confidence knowing help is accessible anywhere.
24/7 Monitoring
Our three UK-based Emergency Resolution Centres operate continuously with 97.5% call answer rates. Trained operators handle over 1.7 million annual calls using established protocols to contact emergency services or nominated contacts. The service combines automated alerts with human verification to ensure appropriate responses while maintaining GDPR compliance.
Digital Migration
We support the transition from analogue to digital telecare systems. Our solutions ensure compatibility with evolving network infrastructure while maintaining service continuity. Technical experts guide customers through equipment upgrades and network adaptations. This future-proof approach protects investments while ensuring reliable operation during the UK's digital switchover process.
Questions
Who qualifies for VAT exemption on personal alarms?
Individuals with long-term illnesses or disabilities affecting daily life may qualify. Conditions like reduced mobility, heart disease, or hearing loss typically qualify. We guide customers through the simple exemption process during ordering.
How do fall detection alarms work?
Alarms use motion sensors to detect sudden movements. When a hard fall is detected, the system automatically alerts our Emergency Resolution Team. Operators verify the situation through two-way communication and dispatch appropriate assistance if needed.
Can I use my alarm while travelling?
GPS models work anywhere in the UK with mobile coverage. In-home alarms function within property boundaries. All devices maintain functionality during power outages with backup batteries lasting up to 40 hours for home systems.
What happens during a false alarm?
Our team will check in to confirm your status. Simply inform them it was accidental and no further action will be taken. The system is designed to handle occasional mistakes without penalty.
How reliable are the alarm systems?
Systems maintain 97.5% call answer rates within 60 seconds. Backed by three Emergency Resolution Centres and ISO 9001 certification, our service handles over 1.7 million annual calls with 24/7 monitoring and regular equipment maintenance.
What support exists for local authorities?
Our Night Owl service provides cost-effective monitoring solutions. We offer digital migration support, installation services, and mobile response options. Partners benefit from our 35 years' experience and AXA Health backing.
