Business Details
34 Years
experience
Emergency
services
Expert Air Conditioning & Refrigeration Solutions
Established in 1992, The Fresh Air is a family-run business specialising in air conditioning, refrigeration, and ventilation solutions. With over 25 years of experience in the industry, our team combines technical expertise with a commitment to customer satisfaction. We pride ourselves on delivering tailored solutions for both domestic and commercial clients, utilising the latest technology to ensure energy efficiency and cost-effectiveness. Our engineers hold F-Gas certification and are trained in the latest HVAC systems, including Mitsubishi, Toshiba, and Fujitsu units. We maintain long-term relationships with clients through competitive pricing, rapid response times, and a focus on resolving complex climate control challenges.Our accreditations include REFCOM registration, CIBSE certification, and ACRIB registration, underscoring our technical proficiency. We serve clients across Norfolk and Suffolk, offering installation, maintenance, and emergency repair services. Our dedication to quality is reflected in our 5-year extended warranties and comprehensive service contracts. We prioritise transparency, providing detailed service reports and health and safety documentation for all installations. Our team's expertise spans design, project management, and compliance with F-Gas regulations, ensuring clients receive reliable, future-proof solutions.
Services
Air Conditioning Installation
Refrigeration Maintenance
Heat Pump Systems
Ventilation Solutions
Emergency Repairs
Commercial Refrigeration
Planned Maintenance Contracts
Temperature Monitoring
Heat Recovery Systems
Dust Extraction
Details
- Year established: 1992
Highlights and features
- We offer 24/7 emergency response within 2-4 hours.
- Our engineers hold F-Gas and R32 refrigerant certifications.
- We provide 5-year extended warranties on installations.
- We maintain equipment for major clients like ATPI and Richardsons Leisure Ltd.
- Our team includes IPAF-certified engineers with advanced DBS checks.
Associations and certifications
- F-Gas Certified
- REFCOM registered
- CIBSE registered
- ACRIB Registered
What people say
Excellent service
Quick response
Professional manner
Competitive pricing
High-quality work
Services
Air Conditioning Installation
We design and install bespoke air conditioning systems for commercial and residential properties. Our engineers specialise in Mitsubishi, Toshiba, and Fujitsu units, ensuring energy efficiency and precise climate control. All installations comply with F-Gas regulations and include 5-year warranties.
Refrigeration Maintenance
Our planned maintenance contracts cover blast chillers, walk-in freezers, and commercial refrigeration units. We perform regular checks to prevent breakdowns and optimise energy efficiency, with emergency call-outs available 24/7 for critical systems.
Heat Pump Systems
We supply and install air source heat pumps for residential and commercial properties. These systems provide efficient heating and cooling while reducing energy costs. Our team ensures proper integration with existing ventilation and heating infrastructure.
Emergency Repairs
Our F-Gas-certified engineers provide rapid response for HVAC system failures. With 2-4 hour call-out times, we diagnose and repair faults in air conditioning, refrigeration, and ventilation systems to minimise business disruption.
Planned Maintenance Contracts
We offer bi-annual maintenance visits for air conditioning and refrigeration systems. Services include coil cleaning, refrigerant pressure checks, and bacterial treatment with Termin 8. Detailed reports are provided for health and safety compliance.
People
Brian Gardner
Owner/Director
With 30+ years in the ventilation trade, Brian founded The Fresh Air in 1998. He holds CIBSE certification, PAT testing qualifications, and Food Hygiene Level 2 accreditation. He oversees all technical operations and client relationships.
Gareth Jenkins
Senior Engineer
Fully skilled F-Gas-registered engineer specialising in commercial HVAC systems. Certified in R32 refrigerant handling and IPAF Mobile Boom operations. Regularly attends manufacturer training for the latest air conditioning technologies.
Mark Lace
Lead Technician
Qualified Mitsubishi, Toshiba, and Fujitsu diagnostics engineer with expertise in split systems. Holds advanced DBS clearance and IPAF certification. Specialises in fault diagnosis for large-scale office HVAC installations.
Marcus Gardner
Apprentice Engineer
Four-year electrical installations apprentice at JTL College. Training in air conditioning and refrigeration maintenance. Holds refrigerant handling certification and IPAF Mobile Boom accreditation.
Clare Gardner
Service & Accounts Manager
Qualified accountant responsible for service scheduling and financial operations. Manages client accounts and coordinates engineer deployments for optimal service efficiency.
Questions
What HVAC services do you offer?
We provide air conditioning installation, refrigeration maintenance, heat pump systems, emergency repairs, and planned maintenance contracts for commercial and residential clients.
Are your engineers certified?
All engineers hold F-Gas certification, with additional qualifications in R32 refrigerant handling, IPAF operations, and manufacturer-specific diagnostics training.
Do you offer emergency services?
Yes, we provide 24/7 emergency call-outs with response times of 2-4 hours for HVAC system failures.
What areas do you cover?
We serve Norwich, Great Yarmouth, Lowestoft, and surrounding areas in Norfolk and Suffolk.
How do you ensure service quality?
We use manufacturer-certified parts, provide detailed service reports, and maintain continuous technician training to ensure compliance with F-Gas regulations.
Can you service existing systems?
Yes, we offer maintenance and upgrades for all makes of air conditioning and refrigeration equipment, including competitor installations.
