Business Details
26 Years
experience
Emergency
services
Professional Pest Control Services in Diss
Established in 2000, we are one of East Anglia's leading independent pest control companies, serving residential and commercial clients across Norfolk, Suffolk, Cambridgeshire, and Essex. Our team of BPCA-certified technicians holds qualifications including RSPH Level 2 and BPCA Diplomas 1+2, ensuring compliance with UK pest control standards. We pioneered CEPA Quality Management Standard BS EN 16636 certification in the region, demonstrating our commitment to public health pest management. With CHAS accreditation for health and safety excellence, we provide 24-hour emergency response services and maintain a five-star Trustpilot rating through our transparent, client-focused approach.Our expertise spans rodent control, insect eradication, bird management, and wildlife solutions, supported by digital reporting systems and environmentally responsible methods. We serve diverse sectors including local authorities, NHS hospitals, food establishments, and private residences, offering tailored contracts and one-off treatments. Our 22-year track record reflects our dedication to eliminating pests while prioritising client safety and property integrity.
Services
Rodent Control
Insect Control
Bird Control
Wildlife Control
Loft Insulation Removal
Bed Bug Treatment
Wasp Nest Removal
Commercial Pest Contracts
Emergency Pest Control
Hygiene Cleaning
Details
- Year established: 2000
Highlights and features
- BPCA-certified technicians with RSPH Level 2 qualifications
- 24-hour emergency response service available
- Pioneers of CEPA Quality Management Standard in East Anglia
- Five-star Trustpilot rating from verified customers
- Environmentally responsible pest control methods
Associations and certifications
- British Pest Control Association
- CEPA BS EN 16636
- CHAS
What people say
Fast response times
Professional technicians
Effective solutions
Discreet service
Clear explanations
Services
Rodent Control
Our targeted rodent control service addresses rat and mouse infestations using regulated bait stations and poisons. Technicians conduct comprehensive surveys to identify entry points, providing digital reports with photographic evidence of vulnerabilities. The three-visit treatment programme ensures complete eradication while maintaining safety for families and pets. We specialise in commercial and residential properties across East Anglia.
Bed Bug Treatment
Specialist bed bug control combines heat treatments and insecticidal sprays for complete lifecycle eradication. Our two-visit programme includes detailed preparation guidelines to maximise effectiveness. Technicians use advanced equipment to treat mattresses, furniture, and hard-to-reach areas, providing lasting solutions for homes and businesses in Norfolk and Suffolk.
Bird Control
Professional bird management solutions prevent pest bird infestations using humane deterrents. We install netting, spikes, and proofing systems to protect commercial properties, historic buildings, and residential areas. Our licensed technicians handle gull and pigeon control with minimal disruption, ensuring compliance with wildlife protection regulations.
Loft Insulation Removal
Contaminated loft insulation removal service addresses pest damage and droppings. Our process includes disinfection, waste disposal, and replacement to building regulations. Technicians wear full PPE while handling rodent urine and bird guano risks, providing safe solutions for properties across Cambridgeshire and Essex.
Commercial Pest Control
Tailored pest control contracts for businesses ensure compliance with food safety and public health regulations. Services include regular inspections, digital reporting, and emergency call-outs for restaurants, warehouses, and healthcare facilities. Our CEPA-certified team provides documented proofing recommendations and 24/7 support for East Anglia's commercial sector.
People
Tony Bennett
Surveyor/Pest Control Technician
Experienced pest control specialist with 15+ years in rodent and insect eradication. Holds BPCA Diploma qualifications and provides expert surveys for residential and commercial properties across Norfolk.
Darren Holmes
Director
Co-founder with 25 years' experience in pest management. Oversees operations and quality assurance, ensuring compliance with CEPA and BPCA standards across all East Anglia service areas.
Chay Budd
Director
Business development director responsible for expanding commercial contracts. Manages partnerships with local authorities and NHS trusts while maintaining CHAS accreditation standards.
Jason Cattermole
Operations Manager
Coordinates technician schedules and emergency responses. Ensures timely service delivery across four counties while maintaining health and safety compliance for all field operations.
Stuart Smith
Customer Services
Handles client inquiries and bookings with 10 years' experience in pest control customer service. Provides clear guidance on treatment options and pricing structures.
Questions
Do you offer same-day pest control services?
Yes, we provide emergency same-day response for urgent pest problems across East Anglia, including rodent infestations and wasp nests.
Are your pest control methods safe for pets and children?
All treatments use environmentally responsible products with safety data sheets available. Technicians provide specific safety guidance during consultations.
How long does a typical pest treatment take?
Most residential treatments complete within 1-3 hours. Commercial contracts and complex infestations may require multiple visits over several weeks.
Do you provide guarantees for your pest control services?
We offer treatment guarantees depending on pest type. Rodent control includes follow-up visits, while bed bug treatments have re-treatment provisions within specified periods.
Can you help with commercial pest control contracts?
Yes, we provide tailored contracts for businesses including regular inspections, digital reporting, and compliance documentation for food establishments and healthcare facilities.
What areas do you cover?
We operate throughout Norfolk, Suffolk, Cambridgeshire, and Essex, serving both urban centres like Norwich and Ipswich and rural communities.
Reviews (3)
Paul Kirk
Jul 29, 2026
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Jamie visited to deal with a rather aggressive wasp nest in the air bricks at the base of the house. He was very knowledgeable and took the time to explain the procedure and what to expect. He really put me at ease and is an absolute credit to Millennium Pest Control - I can't recommend him highly enough. Amazing! Thank you!
Roger Wright
Jun 10, 2026
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Richard made me feel comfortable with the situation and that he could sort it all out for me. Hey didnt make me feel uncomfortable with the horrid situation. He was friendly and efficient.
Janine Norris
Jun 02, 2026
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Always superb. These guys have to deal with a very awkward neighbour of ours and they do so with the utmost professionalism. They are trustworthy and thorough. Thanks again guys.
