Ordered a power supply for a Blackstar 3 practice amp 3 weeks ago and it still hasn't arrived. They are now not answering my emails but were happy enough to take payment for the power supply weeks ago. Not impressed and would advise against anyone ordering anything from Dawsons Music definitely will buy else where in future.
Over recent years I've bought a piano and two guitars from Dawson's in Chester. After recent water damage at our house I need to buy a brand new replacement piano. My insurance company just needed a letter or an email with a quoted price for a new piano (not a valuation or anything complicated - just a price). Dawson's wouldn't give me this without charging me 25 for the privilege. I grumpily agreed but then they said I couldn't pay over the phone but I had to come into the shop to pay. I've got a wet house and better things to do. I will be shopping in Manchester for my new piano - not Dawson's. They have lost my custom I'm afraid. What a ridiculous non-customer centred approach. An emailed price quote would have taken them all of 3 minutes I would think and would show that they actually cared about musicians and supplying musical instruments to them.
Can't comment on the products quality, but got utter bs and dishonest service in the shop. I decided on an item to buy and we were going to do the transaction at the till when the man changed the price saying it had now changed to 150more! Apparently he had received some mysterious email saying the price had increased! Even if this was true (I doubt it) a shopkeeper should honour the price given on the item! He then said that 'they would lose money if they sold it at this price.' This is a blatant lie; as if a shop actually loses money by selling pianos at the listed in shop price! The shopkeeper also tried to hard sell the 'non interest free' credit option of buying a piano. I think it likely he wouldn't sell us the piano at the listed price because a) I wouldn't buy a more expensive one he was trying to sell b) I wanted to buy via interest free credit (which is a stated option).
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