Business Details
50+ Years
experience
Trusted Flooring and Furniture Experts in Bristol
Established in 1973, Kustom Floors & Furniture has grown from a small family-run enterprise into a market-leading provider of flooring and furniture solutions across Bristol and the South West. Our expertise spans the supply and installation of carpets, vinyl, laminates, real wood, and safety flooring, alongside a curated furniture range tailored to diverse tastes and requirements. We pride ourselves on delivering bespoke services, ensuring every client receives personalised attention, whether for premium real wood flooring, value-driven options for landlords, or comprehensive home transformation projects. With showrooms in Downend and Clevedon, our friendly, knowledgeable team is committed to helping customers navigate our extensive product selections.Backed by decades of industry experience, we combine ethical sourcing practices with a dedication to quality, offering ethically sourced timber and partnerships with renowned brands like Karndean and Quickstep. Our commitment to excellence extends to every project, regardless of scale, supported by a service philosophy that prioritises flexibility, reliability, and customer satisfaction. As part of the broader Kustom Group, we continue to innovate, integrating sustainable practices such as our 100% recycled fabric range, while maintaining our reputation as trusted experts in home transformation.
Services
Flooring Installation
Carpet Supply
Vinyl Flooring
Wood Flooring
Furniture Supply
Details
- Year established: 1973
Highlights and features
- We have over 50 years of experience in the flooring and furniture industry.
- Our team provides tailored solutions to meet individual customer requirements.
- We offer a wide range of ethically sourced and sustainable products.
- Our friendly, knowledgeable staff ensures a seamless customer experience.
- We operate showrooms in Downend and Clevedon for local convenience.
Services
Flooring Installation
We provide professional installation services for carpets, vinyl, laminates, and real wood flooring. Our skilled team ensures precise fitting tailored to your space, using high-quality materials for durability and aesthetics. Ideal for homeowners and landlords seeking reliable, long-lasting solutions.
Carpet Supply
Our extensive carpet range includes wool, synthetic fibres, and designer patterns to suit all tastes. We source ethically produced carpets, offering options from budget-friendly to premium luxury. Customers can explore collections in our Bristol showrooms or consult our team for guidance.
Vinyl Flooring
We supply vinyl flooring in diverse designs, from natural wood effects to modern marble patterns. Our products combine style with practicality, offering water-resistant, easy-to-maintain surfaces. Perfect for kitchens, bathrooms, and high-traffic areas in residential and commercial spaces.
Wood Flooring
Our wood flooring options include solid oak, beech, and engineered planks sourced sustainably. Available in various finishes, these floors add timeless elegance to any room. We offer expert fitting services to ensure seamless, durable installations.
Furniture Supply
We provide sofas, beds, dining sets, and accessories to complement your interior style. From vintage designs to contemporary pieces, our furniture collection caters to diverse preferences. Visit our showrooms to explore ranges by brands like Baker Furniture and Hypnos.
Questions
What areas do you serve?
We operate across Bristol and the South West, with showrooms in Downend and Clevedon.
Do you offer installation services?
Yes, we provide professional installation for all flooring types, including carpets, vinyl, and wood.
Are your products ethically sourced?
Our wood flooring is ethically sourced, and we offer sustainable options like our 100% recycled fabric range.
Can I visit your showroom?
Yes, our Downend and Clevedon showrooms are open Monday to Saturday, 9:30am–5:00pm.
What flooring options are available?
We stock carpets, vinyl, laminates, real wood, and safety flooring in various styles and price ranges.
Do you supply furniture?
Yes, we offer sofas, beds, dining sets, and accessories from brands like Baker Furniture and Hypnos.
Reviews (12)
Jenny Bowen
Jan 26, 2025
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Massive thank you for the lovely table which is perfect for my new kitchen. I paid for this last year and Kustom kindly kept it in storage for a month and then delivered it when I was ready. The guys were so quick in putting it together. Thank you.
Kerrie Marshall
Dec 05, 2024
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From the moment I entered Kustom, all my requirements were fulfilled. Everything was delivered and fitted on time. I was completely satisfied with the service and extremely pleased with my new carpet. I highly recommend it.
Daryl Staddon
Mar 28, 2024
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The company is fantastic to deal with, and a big thanks goes to all the staff involved in the sale, delivery, and fitting of our settees and carpet. We utilized the shop in Clevedon, and every time we visited, the staff went out of their way to assist us, showing great patience and helpfulness as we chose colours and styles. The company kept us informed with a phone call on the morning of carpet delivery and fitting, explaining a delay due to a crash on the M5, and then called later to confirm the fitting was complete, so they could send the furniture team to deliver the settees.
The carpet fitters were excellent, working quickly and efficiently, leaving the area clean and taking all rubbish away, much like the furniture delivery team, who were also very personable and professional. The quality of the products and the customer service are unmatched, and we highly recommend Kustom Floors and Furniture to everyone. Thanks again to the staff for their hard work and dedication.
The carpet fitters were excellent, working quickly and efficiently, leaving the area clean and taking all rubbish away, much like the furniture delivery team, who were also very personable and professional. The quality of the products and the customer service are unmatched, and we highly recommend Kustom Floors and Furniture to everyone. Thanks again to the staff for their hard work and dedication.
David V. Bowen
Dec 07, 2023
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Kustom Floors were helpful and well-informed when we were selecting floors for our renovated house. They have a wide selection of good quality floors. Their technician who installed the floor did a perfect job, clean and precise. The communications at every stage were very good. We highly recommend Kustom Floors.
Neil Alder
Nov 14, 2023
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Please do not use them James made us feel it was our fault the delivery was damaged. Very poor customer service still waiting on replacement. Feel blackmailed into waiting for replacement...
Leanne Chiswell
Mar 20, 2023
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I want to express immense gratitude to James and the entire team for providing an exceptional service. From the initial inquiries to the final fitting, they went above and beyond to ensure everything ran smoothly. Their outstanding communication, top-notch customer service, and high-quality products make it easy for me to highly recommend their services.
Gina Gold
Mar 12, 2023
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the customer service was excellent the delivery was same day and the the patchwork sofa i brought is stunning thank you . so very much to you all
Annette Rosemary
Mar 06, 2023
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Exceptional service from beginning to end! The floor was measured and the carpet expertly fitted within a very tight timeframe, all thanks to a fantastic team that made my life incredibly easy. I am delighted with both the skilled fitters and the beautiful carpet. Thank you so much!
Jon Bryant
Apr 10, 2022
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I want to express my gratitude once more to the team at Kustom Floors & Furniture in Downend. The service provided, from start to finish, was consistently professional. The carpet looks fantastic, the fitters did an amazing job, and the advice given at the beginning was spot on! I appreciate your flexibility in working with our decorator's timeline. Thanks again!
Juliette Hughes
Feb 09, 2018
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James and all the team at Kustom in Downend have been fantastic. Really pleased with the carpets and flooring all through our new house. The fitters were careful, friendly and have done a brilliant job. I wouldn't hesitate to recommend them. Thank you all.
Tanya Brent
Sep 11, 2016
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Thank you very much for our lovely Kardean flooring in our kitchen diner, it finishes our brand new kitchen off perfectly! I highly recommend Kustom Flooring, Barrie and Lauren were so helpful and the fitters were brilliant on the day, even when the wrong strips were sent, the Manager of the store got it sorted to make sure our flooring was finished the same day! We will definitely be back!
Pete Rodwell
Feb 18, 2016
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Just had hall, stairs, landing, kitchen and day room fitted by Craig and Jordan via James at Kustom Floors, Downend. I can honestly say that these fitters are the most professional, hard working contractors it's been my privilege to work with. To say they put a full day in is to put it mildly, finishing at 7.30 pm the first two days and finishing the whole job at 4.30 on the 3rd day. They disconnected, moved and reconnected the kitchen appliances so they could cover the entire floor.
The price, both from the fitters and Kustom Floors was extremely reasonable for the both the Karndean Flooring and carpets they supplied. It's a rare pleasure to be able to unreservedly recommend this combination of supplier/ fitters
The price, both from the fitters and Kustom Floors was extremely reasonable for the both the Karndean Flooring and carpets they supplied. It's a rare pleasure to be able to unreservedly recommend this combination of supplier/ fitters
