Business Details
50+ Years
experience
Trusted Domestic Appliance Repair Services in Sussex
Established in 1971, Optimum Service has evolved from a single-engineer operation in Burgess Hill to a leading domestic appliance repair company serving Sussex and South Surrey. Our team of highly skilled engineers specialises in repairing kitchen appliances, including washing machines, dishwashers, cookers, and refrigeration units. We pride ourselves on transparency, offering fixed labour rates and a 12-month guarantee on parts. Registered with The Gas Safe Register, we ensure compliance and safety for gas appliance repairs.Our service area covers all RH and BN postcodes, alongside selected TN postcodes such as Crowborough and Uckfield. With decades of experience, we combine technical expertise with customer-centric service, providing free local measure-up consultations for integrated appliance installations. Our commitment to environmental responsibility is reflected in our emphasis on repair over replacement where viable.
Services
Washing Machine Repair
Dishwasher Repair
Cooker Repair
Refrigeration Repair
Gas Appliance Servicing
Microwave Repair
Dryer Repair
Integrated Appliance Installation
Details
- Year established: 1971
Highlights and features
- Established in 1971 with decades of local appliance repair expertise
- Gas Safe-registered engineers for safe gas appliance servicing
- Transparent fixed labour rates with no hidden charges
- Free local measure-up service for integrated appliance installations
- 12-month guarantee on all fitted parts
Associations and certifications
- Gas Safe Register
Services
Washing Machine Repair
Our engineers specialise in diagnosing and repairing washing machine faults, from motor issues to drainage problems. We use manufacturer-approved parts and provide a 12-month guarantee on repairs. Most common repairs completed within 2-3 working days.
Gas Appliance Servicing
Gas Safe-registered engineers perform safety checks and repairs on cookers, boilers, and other gas appliances. Services include leak detection, burner adjustments, and compliance certification. Fixed labour rate of 42.00 applies.
Refrigeration Repair
Expert diagnosis of fridge and freezer issues, including compressor replacements and refrigerant regassing. We maintain temperature integrity during repairs to prevent food spoilage. Labour rate 60.00 covers complex repairs.
Integrated Appliance Installation
Free local measure-up service ensures perfect fit for built-in appliances. Our team advises on compatibility with existing kitchens and handles full installation of ovens, hobs, and dishwashers.
Emergency Call-Out
While not 24/7, we prioritise urgent repairs during operating hours. Call-out charge 78.00 includes initial diagnosis, with transparent pricing for required parts and labour.
People
Roger Hurkett
Founder
Founded Optimum Service in 1971 from a Burgess Hill garage. Pioneered local appliance repair services, expanding to multiple showrooms while maintaining hands-on engineering standards.
Questions
Do you offer same-day appliance repairs?
We prioritise urgent cases during operating hours but cannot guarantee same-day completion. Most repairs completed within 2-3 working days.
Are your engineers Gas Safe registered?
Yes, all gas appliance engineers hold Gas Safe registration number 9265 for safe and compliant servicing.
What areas do you cover?
We serve all RH and BN postcodes, plus selected TN areas including Crowborough, Uckfield, and Hailsham.
Do you provide repair guarantees?
All parts carry a 12-month guarantee. Labour rates cover repairs with no additional charges for return visits.
Can you help choose replacement appliances?
Our showrooms offer expert advice, with a 60% discount voucher towards replacement appliances if repair proves uneconomical.
