Business Details
24 Years
experience
Emergency
services
Trusted Security Solutions for Homes and Businesses in Teesside
Acs Alarms has been delivering professional security solutions across Teesside, North Yorkshire, and County Durham since 2002. Our expertise in designing, installing, and maintaining intruder alarm systems and CCTV networks stems from over two decades of hands-on experience in both domestic and commercial security. We specialise in EN5013-1 Grade 2 approved systems that meet police and insurance standards, offering tailored protection strategies for properties of all sizes. Our team provides 24/7 alarm monitoring services, free site security surveys within a 40-mile radius, and comprehensive maintenance for existing systems regardless of original installation provider. We demonstrate our commitment to community safety through pro bono support for local charities like Samaritans and Cleveland Mountain Rescue Team.With a focus on technical excellence and customer care, we combine advanced wireless technology with traditional security principles to create robust protection systems. Our engineers hold specialist certifications in Visonic PowerMaster-10 and Hikvision equipment, ensuring expert implementation of cutting-edge security features. From initial consultation to ongoing support, we prioritise clear communication and transparent pricing, with all work guaranteed for a minimum of 12 months. Our reputation for reliability is evidenced by numerous five-star reviews highlighting prompt service, technical proficiency, and exceptional value. As an ISO-certified business, we maintain rigorous quality control standards while continuously updating our technical capabilities to address evolving security threats.
Services
Intruder Alarms
CCTV Systems
Alarm Monitoring
Security Surveys
System Maintenance
Details
- Year established: 2002
Highlights and features
- 24/7 alarm monitoring with trained operators
- Free security surveys within 40-mile radius
- Pro bono support for local charities
- Certified Visonic PowerMaster-10 installers
- 12-month work guarantee
Associations and certifications
- EN5013-1 Grade 2
What people say
Promptly sorted everything
Fantastic service
Reliable and professional
Quick response
Highly recommend
Services
Intruder Alarms
Our wireless intruder alarm systems integrate advanced sensors and smart technology for comprehensive property protection. Systems feature motion detectors, shock sensors, and pet-tolerant zones that adapt to household environments. Professional installation ensures optimal sensor placement to prevent false alarms while maintaining security integrity. All systems comply with EN5013-1 Grade 2 standards for police and insurance recognition.
CCTV Systems
High-resolution CCTV installations provide 24/7 visual monitoring with night vision capabilities and mobile device integration. Our Hikvision ColorVu cameras capture detailed color footage in low-light conditions, while motorised units enable remote tracking. Systems include networked recording solutions with cloud storage options for both residential and commercial applications.
Alarm Monitoring
Professional 24/7 monitoring service responds to triggered alarms with audio verification and appropriate action. Operators assess situations using integrated CCTV feeds before contacting emergency services or designated contacts. This service includes SMS/voice alerts and works with both new and existing alarm systems regardless of installation provider.
Security Surveys
Comprehensive security evaluations identify vulnerabilities and recommend tailored protection strategies. Our specialists conduct on-site assessments within a 40-mile radius, examining perimeter security, access points, and existing systems. Recommendations include cost-effective solutions that balance security needs with budgetary considerations while maintaining compliance standards.
System Maintenance
Regular maintenance and emergency repair services ensure optimal system performance. Our engineers service all alarm and CCTV brands with annual check-ups, sensor recalibration, and component replacements. Emergency call-outs address system faults promptly, with free charity support demonstrating our technical capabilities and community commitment.
People
Dave Thompson
Owner & Lead Engineer
Dave has over 20 years' experience in security systems installation and maintenance. He personally oversees all technical operations and charity projects, including the Samaritans CCTV upgrade. His hands-on approach ensures every installation meets exacting standards while maintaining customer satisfaction.
Alison
Operations Manager
Alison manages day-to-day operations and customer relations with 15 years in the security industry. She coordinates the 24/7 monitoring service and ensures seamless project delivery. Her organisational skills maintain efficient service delivery across both domestic and commercial sectors.
Questions
Do you provide services outside Teesside?
Yes, we cover North Yorkshire, County Durham, and Stockton-on-Tees within a 40-mile radius for free security surveys.
Can you service existing alarm systems?
Yes, we maintain and repair all brands of alarm systems regardless of original installation provider.
Are your systems police approved?
Our recommended systems meet EN5013-1 Grade 2 standards, which are police and insurance company approved.
Do you offer emergency call-outs?
Yes, we provide 24/7 emergency response with engineers available for urgent security system faults.
How long is your work guaranteed?
All installations come with a minimum 12-month guarantee covering both parts and labour.
Do you support local charities?
Yes, we provide free security services to local charities including Samaritans and Cleveland Mountain Rescue Team.
Videos
Reviews (2)
Katherine Darragh Hall
Jun 04, 2018
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I had Dave out a few weeks ago my alarm kept going off during the night and then we couldnt turn it of the next morning, I rang left a message and within an hour he turned up fixed the fault serviced the system and gave us a years warranty, great customer service every time.
Kelvin Mirfin
Dec 23, 2017
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Great company and amazing customer service. I would recommend them to anyone, Best alarm company I have every dealt with.
