Business Details
32 Years
experience
Emergency
services
Trusted Security Monitoring Services in the UK
Established in 1994, North East Monitoring Services (FCM) has built a reputation as a trusted provider of security monitoring solutions. As an NSI Gold Accredited Alarm Receiving Centre (ARC) and BS8484 Accredited Lone Worker Monitoring Station, we combine technical expertise with a commitment to exceptional service. Our team of SIA-qualified operators delivers 24/7 monitoring across the UK and Ireland, specialising in CCTV, remote alarm, and social care monitoring. With over 25 years of industry experience, we prioritise innovation, having pioneered advancements in false alarm filtering and thermal imaging technology.Our client-centric approach ensures tailored solutions for residential, commercial, and public sector clients, supported by a dedicated administrative team focused on customer satisfaction. FCM's continuous investment in infrastructure and staff training maintains our position at the forefront of the security monitoring industry.
Services
CCTV Monitoring
Remote Alarm Monitoring
Lone Worker Monitoring
Answer365 Service
Social Care Monitoring
Details
- Year established: 1994
Highlights and features
- 25+ years of dedicated security monitoring experience since 1994
- NSI Gold Accredited Alarm Receiving Centre with BS8484 certification
- 24/7 monitoring with SIA-licensed operators and instant emergency response
- Bespoke solutions for commercial, residential, and public sector clients
- Award-winning false alarm filtering technology with 90%+ accuracy
Associations and certifications
- NSI Gold
- BS8484
- BS8418
What people say
First class service
Integral to our success
Second to none
20 years of excellence
Personal approach
Services
CCTV Monitoring
Our NSI Gold Accredited Remote Video Response Centre provides real-time CCTV monitoring with advanced false alarm filtering technology. SIA-licensed operators analyse footage 24/7, utilising thermal imaging and deep learning algorithms to detect genuine threats. This service offers instant deployment of emergency services and keyholder support for premises nationwide.
Remote Alarm Monitoring
BS8418 compliant monitoring covers intruder, fire, and personal attack alarms with guaranteed police response. Our ARC receives instant alerts, verifies incidents through audio verification, and coordinates emergency services deployment. This service includes temperature monitoring and keyholder management for commercial and residential properties.
Lone Worker Monitoring
BS8484 accredited protection for mobile workers using wearable panic devices. Our operators provide immediate verification through two-way audio and dispatch emergency services when required. This service supports bailiffs, care workers, and security personnel with nationwide coverage and device health monitoring.
Answer365 Service
24/7 telephone answering service with dedicated DDI numbers and custom greetings. Operators manage emergency call-outs, dispatch contractors, and provide daily reporting. This service integrates with existing systems through automated job allocation and real-time status updates for businesses of all sizes.
Social Care Monitoring
Personal emergency response systems for vulnerable individuals with waterproof wearable devices. Operators provide reassurance through two-way communication and coordinate emergency assistance. This service includes 5-year battery devices with 300m range and nationwide support for care providers and housing associations.
People
Neil Addinall
Managing Director
With electrical engineering expertise and 17 years at FCM, Neil drives strategic growth while maintaining ethical business practices. His technical background ensures operational excellence in security monitoring solutions.
Simon Mackenzie
Technical Communications Director
Bringing 30+ years of security industry experience, Simon leads technological innovation. His expertise in monitoring systems ensures FCM maintains cutting-edge capabilities in CCTV and alarm response technologies.
Mark Hayes
Operations Manager
Responsible for daily ARC operations, Mark oversees staff training and quality assurance. With 15+ years in security monitoring, he ensures consistent delivery of FCM's high service standards to all clients.
Brian Kendall
IT Manager
Managing FCM's IT infrastructure, Brian specialises in cybersecurity and GDPR compliance. His 10+ years of technical leadership ensure robust protection of client data and monitoring systems.
Kaylee Cripps
Admin Team Leader
Leading the customer service team, Kaylee ensures seamless account management. Her focus on client satisfaction drives FCM's reputation for exceptional support through all customer interactions.
Questions
What security monitoring accreditations does FCM hold?
FCM maintains NSI Gold Accreditation, BS8484 for lone worker monitoring, and BS8418 for CCTV systems, ensuring compliance with UK security industry standards.
Do you offer 24/7 emergency response services?
Yes, our SIA-licensed operators provide 24/7 monitoring with immediate emergency service deployment for all monitored systems across the UK and Ireland.
What areas do you cover for monitoring services?
We provide nationwide coverage across the UK and Ireland for commercial, residential, and public sector clients of all sizes.
How does your false alarm filtering work?
Our AI-powered system analyses video feeds to eliminate 90%+ of false alarms through object detection, reducing unnecessary emergency call-outs.
Can you monitor existing security systems?
Yes, our NSI Gold Accredited ARC integrates with most existing alarm and CCTV systems, providing enhanced monitoring without requiring equipment replacement.
What support do you offer for lone workers?
BS8484-certified monitoring for wearable panic devices, with instant verification and emergency response for professionals in high-risk environments nationwide.
