Business Details
23 Years
experience
Emergency
services
Trusted Plumbing & Heating Experts in New Milton
Based in New Milton, we are a family-owned business dedicated to delivering exceptional plumbing, heating, and renewable energy solutions. Established in 2003, our Gas Safe registered engineers serve households, landlords, and commercial clients across the New Forest, Hampshire, and Dorset. With decades of combined experience, we prioritise reliability, transparency, and customer satisfaction. Our team handles everything from emergency repairs to full system installations, ensuring minimal disruption and upfront pricing.We invest in renewable technologies to help clients reduce energy bills and carbon footprints, reflecting our commitment to innovation and sustainability. Our reputation for excellence is built on consistent service quality, as evidenced by our client testimonials and long-standing local partnerships.
Services
Boiler installations
Plumbing repairs
Renewable energy systems
Water softener installation
Emergency plumbing services
Details
- Year established: 2003
Highlights and features
- We offer Gas Safe registered engineers with over 30 years of combined experience.
- Our team provides 24/7 emergency plumbing and heating services.
- Transparent pricing with no hidden fees or surprises.
- Specialists in renewable energy systems to reduce energy bills and carbon footprints.
- Family-owned business with a reputation for exceptional customer care.
Associations and certifications
- Gas Safe Register
What people say
Excellent customer care
Efficient installations
Highly recommended
Friendly team
Quick emergency response
Services
Boiler installations
Upgrade to an efficient boiler system tailored to your home's heating and hot water needs. Our Gas Safe engineers recommend models that reduce energy bills by up to 30%. We handle full installations with minimal disruption, ensuring compliance with safety standards.
Renewable energy systems
Reduce carbon footprints with solar thermal systems and ground source heat pumps. We design and install renewable solutions that cut energy bills by harnessing sustainable resources. Our expertise includes unvented cylinders and trench installations for long-term efficiency.
Water softener installation
Protect plumbing and appliances from hard water damage with our water softener solutions. Installation takes just a few hours, improving system efficiency and extending equipment lifespan. Ideal for households in high-mineral areas like the New Forest.
Emergency plumbing services
Fast response for urgent gas, heating, or plumbing issues. Available outside office hours, our team prioritises restoring functionality quickly. Transparent pricing ensures no unexpected costs during critical situations, providing peace of mind for homeowners.
Plumbing repairs
Comprehensive repairs for heating and hot water systems, including pipework and fixtures. Our engineers service both modern and older properties, ensuring reliability and safety. Regular maintenance reduces breakdown risks and maintains system warranties.
People
Joe
Founder
Joe founded Town Gas in 2003 and has built it into a leading local plumbing and heating company. He oversees operations and launched The Wash House micro ale bar in 2017. Married with two children, Joe balances family life with business growth.
Sam
Business Partner
Sam, Joe's brother, is a Gas Safe engineer with over a decade of experience. He specialises in advanced heating systems and enjoys outdoor activities like mountain biking. Sam ensures technical excellence across all installations and repairs.
Roy
Senior Engineer
Roy brings over 30 years of expertise to Town Gas. He mentors junior engineers and manages complex projects. Outside work, he contributes to Lymington Cinema as a projectionist and enjoys photography and family time with four grandchildren.
David
Trainee Engineer
David transitioned from the leisure industry to train as a plumber and engineer. He assists with installations and repairs while completing his qualifications. An avid surfer and skier, he thrives on hands-on challenges in all seasons.
Leah
Office Manager
Leah, Joe's wife, manages administrative operations after a 20-year career in dentistry. She ensures smooth scheduling and client communication. Her organisational skills keep the business running efficiently, supporting the team's fieldwork.
Questions
What areas do you cover?
We serve New Forest, Hampshire, and Dorset, including New Milton, Sway, and Barton on Sea. Our team handles residential, commercial, and landlord properties across these regions.
Are your engineers Gas Safe registered?
Yes, all our engineers are Gas Safe registered. This accreditation ensures compliance with UK safety standards for gas and heating work, providing reliable and legal service for all clients.
Do you offer emergency services?
We provide emergency plumbing and heating repairs outside office hours. Contact us on 01425 614607 for urgent issues like boiler failures or gas leaks.
What renewable energy solutions do you install?
We specialise in solar thermal systems, ground source heat pumps, and unvented cylinders. These systems reduce energy bills and carbon footprints while ensuring long-term efficiency for homes and businesses.
How do water softeners benefit households?
Water softeners prevent limescale buildup in pipes and appliances, extending their lifespan. Installation reduces maintenance costs and improves efficiency, particularly in hard water areas like the New Forest.
Can landlords get tailored services?
Yes, we offer gas safety certificates, maintenance plans, and compliance services for landlords. Our team ensures rental properties meet legal requirements, with regular inspections and emergency support.
