IDSystems

Business Details

26 Years

experience

Innovative Doors & Windows Solutions in Norwich

Established in 2000, IDSystems has pioneered innovative glazing solutions for residential and commercial properties across the UK. With over 40,000 projects completed, including high-profile Grand Designs TV projects, we specialise in bifold doors, sliding doors, and custom glazing systems. Our in-house expertise spans design, manufacturing, supply, and installation, ensuring end-to-end quality control. Recognised with multiple industry awards, including Build It and Real Homes accolades, we combine cutting-edge technology with timeless design. Our nationwide team of directly employed installers guarantees precision and reliability, supported by certifications like FENSA and PAS 24 compliance. We offer the widest range of systems, from ultra-slim theEDGE2.0 sliding doors to thermally efficient SUNFLEX SF75eco bifold doors.

Our commitment to innovation is exemplified by exclusive solutions like vistaline slide & turn doors. With showrooms in Norwich, London, and Essex, we provide tailored support for self-builders, architects, and homeowners. Our 100+ strong team remains family-owned, prioritising customer satisfaction through technical excellence and bespoke service.

Services

Sliding doors Bifold doors Aluminium windows Glass roofs Internal partitions Balustrades Roof lights Heritage doors Curtain walling Moveable walls

Details

Year established: 2000

Highlights and features

Award-winning ultra-slim sliding door systems since 2000
Nationwide installation by directly employed expert fitters
Exclusive vistaline slide & turn door technology
Widest UK range of aluminium glazing systems
PAS 24 certified for security and thermal performance

Associations and certifications

FENSA
PAS 24

What people say

Exemplary customer service Outstanding professional installation Miles ahead of alternatives Smooth stress-free process Credit to your company

Website

Update Listing

Services

Sliding doors

Our ultra-slim theEDGE2.0 sliding doors feature 20mm sightlines with panels up to 3m wide. Designed for large openings, they maximise natural light while maintaining thermal efficiency at 1.2W/mK U-value. Ideal for contemporary extensions and coastal properties requiring weather-resistant performance.

Bifold doors

SUNFLEX SF75eco bifold doors combine 75mm frame depths with industry-leading thermal performance. Available in double or triple glazing achieving 0.8W/mK U-value. Their narrow profiles create unobstructed openings perfect for modern homes seeking seamless indoor-outdoor transitions.

Aluminium windows

Custom-made Vision53 and Thermo65 aluminium windows offer slim profiles with thermal performance from 1.3W/mK. Available in fixed, casement, or picture window configurations with frameless glass-to-glass corners for architectural continuity.

Glass roofs

Bespoke glass roof systems include lanterns and flat roof lights. Engineered for thermal efficiency with U-values from 0.8W/mK, they incorporate drainage channels and security-rated glazing. Ideal for extending living spaces with natural illumination.

Internal partitions

Frameless SF20 and SF35 sliding partitions create flexible living areas. Single-glazed systems with 20mm sightlines allow light transmission while maintaining acoustic separation. Available in configurations stacking to one side for complete openness.

Questions

What distinguishes IDSystems' sliding doors from competitors?

Our theEDGE2.0 system features industry-leading 20mm sightlines with 3m panel widths, combining structural integrity with minimal visual obstruction for maximum light transmission.

Do you install products nationwide?

Yes, our directly employed team provides nationwide installation across Great Britain, maintaining quality control from initial design to final fitting.

Are your products security certified?

All doors meet PAS 24 standards with P1a glass requirements, featuring multi-point locking systems and reinforced frames for enhanced security compliance.

Can I see products before purchasing?

Visit our Norwich flagship showroom with full product range, or London/Bicester showcases. Virtual tours and video consultations are also available for remote guidance.

What warranty do you offer?

We provide comprehensive manufacturer warranties covering thermal performance, mechanical operation, and finish durability, supported by our 24-year industry track record.

How do I obtain a quotation?

Submit project details through our website form, including opening dimensions and configuration preferences. Our advisors will prepare a detailed quote within 3-5 working days.

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Reviews (8)

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Bruce Lynn

Dec 03, 2025 Report

Wow, worst customer service I have experienced for quite some time. We chose them for their advertised awards and pretty solid reviews (though we should have paid more attention to the considerable number of complaints about customer service). In short, they bait-and-switched us with a promise (in writing) of a delivery date and then after a month of them faffing about (it took them a month to turnaround the site visit to a formal quote, and often a week to respond to enquiries). Then, when they probably thought that it was too late for us to change suppliers, they told us they were delaying our order by a month. Avoid unless you have lots of time and money to spare.

Andy Lewis

Nov 19, 2025 Report

I purchased 6 panel Vistaline slide and glide doors, 3 panel window and bespoke apex window which are now installed. The entire process from sales to fitting has been totally professional and IDSystems made sure my wishes were met every step of the way. I totally love the Vistaline doors, they have exceeded my expectations. Whilst they are expensive compared to other providers, following extensive research they are definitely the best! I would thoroughly recommend IDSystems if you are intending to purchase a premium product.

Thomas Stanley

Oct 27, 2025 Report

These doors are amazing! The ordering process from start to finish was smooth and the fitters were experts answering any questions my builder and me had. These are a cut above the rest...we looked at a dozen or so doors before making the leap and going with ID Systems.

Les Gaulton

Nov 11, 2022 Report

When designing our new self build forever home, we were looking to include quality products that would not only look good, but provide excellent thermal efficiency and be constructed with longevity and reliability in mind. ID Systems sliding doors fulfilled those ambitions above and beyond expectations. From first contact with the sales team, all the way through to the eventual installation of the doors, ID Systems employees demonstrated an exemplary level of engagement to ensure complete customer satisfaction. For our next 'forever home', we won't be looking anywhere else for doors and windows to enhance project. Why would we?

Alicia K.

Oct 10, 2022 Report

I have worked numerous of times with IDSystems, and photographed their top-notch work. Their attention to details is driven by perfection which allows me to create stunning photographs of their amazing projects. Besides the remarkable visual effect, the IDSystems' team is also great with communications, professionalism and kindness. One of the best companies to work with!

Christine Harrison

Jun 15, 2022 Report

We are so pleased that we employed IDSystems to develop my design and provide all our glazing requirements for our Conservatory and Sunroom. From the start when dealing with their staff and discussing our Ideas and preferences, they were extremely helpful and knowledgeable. Subsequently as the proposals were developed we were able to easily adjust the design and explore alternatives to suit and adjust our budget. The staff on site were equally supportive and have provided us with outstanding quality extensions that are repeatedly admired and we believe will continue to be well into the future.

Ian Carter

Jun 08, 2022 Report

I decided to go with ID Systems from the very initial start of my project and I am glad I did. There are many bi fold door manufacturers out there however coming from a engineering back ground myself I wanted a quality product that would last and look aesthetically pleasing to the eye. I have to say I have not been disappointed and the service from the initial sale and advice to installation was exceptional. A great company that takes a pride in all aspects of customer service. Thank you ID Systems

Salvatore Marchione

Jun 06, 2022 Report

Excellent all-round service from IDS. From the initial contact to showroom visit, help from sales staff, ordering process and final installation, the service has been first class. The only drawback was the long lead time of approximately 14/16 weeks, which did delay our project. However the products, which in our case was a large 4m bifold door, fixed windows and a lantern rooflight, were excellent which made the long wait worthwhile.
Was so happy, that we have now ordered more windows and a large sliding door! Would thoroughly recommend IDSystems.