Business Details
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Expert Flooring Solutions in Durham
With over three decades of expertise in the flooring industry, City Carpets has been a trusted presence in Durham City for more than 25 years. As an independent, family-run business, we prioritise transparency, quality, and customer satisfaction. Our extensive product range includes carpets, vinyl, and laminate flooring sourced from reputable manufacturers, with a particular emphasis on British-made wool products. Our professional fitters ensure meticulous installation, while our pricing strategy eliminates the need for seasonal sales by maintaining consistently low prices.We serve residential and small-scale commercial clients, offering tailored solutions for landlords, insurance claims, and house moves. Our commitment to ethical practices, absence of hidden fees, and focus on customer needs have solidified our reputation as a reliable flooring specialist.
Services
Carpets
Vinyl Flooring
Laminate Flooring
Clearance Rugs
Insurance Solutions
Highlights and features
- Truly independent family business with 30+ years' experience
- Transparent pricing with no hidden charges or seasonal sales
- Specialists in British-made wool carpets and rugs
- Professional fitters with time-served expertise
- Tailored solutions for insurance claims and house moves
Associations and certifications
- Wool Retailer
What people say
5* Reviews
Excellent service
Fast response
Quality products
Transparent pricing
Services
Carpets
We offer an extensive range of carpets, from budget-friendly options to premium New Zealand wool. Our selection includes wool twist, saxony, and patterned wiltons, sourced from trusted manufacturers like Cormar and Cavalier. All carpets are paired with appropriate underlay and installed by experienced professionals.
Vinyl Flooring
Durable and stylish vinyl flooring options are available in wood and tile effects. Suitable for kitchens and bathrooms, our products from Tarkett and Armstrong combine practicality with modern design. We offer budget and premium ranges with long guarantees for residential and commercial spaces.
Laminate Flooring
High-quality laminate flooring mimics real wood at affordable prices. Our Kaindle and Quickstep ranges feature embossed oak planks, scratch-resistant surfaces, and easy-fit locking systems. We provide professional installation or DIY collection options with expert guidance.
Insurance Solutions
As approved insurance partners, we handle urgent claims for flooring replacement. Our team assesses damage, challenges valuations, and completes installations swiftly. This service ensures policyholders receive fair treatment and rapid resolution during crises.
House Move Support
We streamline flooring installations for property moves, coordinating measurements and fittings around completion dates. Our team works ahead of access permissions to expedite orders, ensuring minimal disruption during critical transition periods.
Questions
What flooring options do you offer?
We provide carpets, vinyl, and laminate flooring from budget to luxury ranges, including specialist wool products and insurance-approved solutions.
Are your prices competitive?
Yes, we guarantee consistent low pricing without seasonal sales, beating big chains on cost and service transparency.
Do you offer fitting services?
Professional installation is included with all flooring purchases, performed by experienced fitters with furniture assistance available.
Can you help with insurance claims?
As approved partners, we assess damage, challenge valuations, and complete urgent installations for insurance policyholders.
What areas do you serve?
We cover Durham City, Sunderland, Chester le Street, and surrounding areas including Brandon and Langley Moor.
Are you open to the public?
Yes, our showroom is open weekdays 9:30–16:00, Saturdays 10:00–15:00, with free parking available.
Reviews (2)
John Duddy
May 17, 2014
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A big thank you to Phil and his team of fitters. i order vinyl on wednesday and got it fitted yesterday good price too ty so much :
Clare Camp
Aug 14, 2013
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A big huge massive Thank you goes to Phil and his team of fitters. You have done a great job with the new carpets in my house. They look fantastic and I am very pleased with them. Thank you again. X
