We work hard to make sure that we are continually evolving our customer service, to ensure we can offer the most responsive and efficient solution to our clients' needs, which is why we have introduced our Video Response Service. Customers who report a problem on our helpline have the option to schedule a telephone appointment with one of our qualified, EPR electricians who will conduct a video survey of the reported issue. We can either help to solve the problem or, where necessary, order parts ahead of time, thereby cutting-down on unnecessary call-outs and inconvenient delays for homeowners.
With over 30,000 instructions successfully completed to date, we guarantee our work will be carried out to the highest standards with the best quality of service. Our First Time Fix ethos means that we are committed to successfully completing every project in the most efficient manner possible. All of our vans carry over 200 essential items necessary for minor electrical repairs to ensure that unnecessary trips to the supplier are kept to a minimum. Our Video Response Service means that we can often diagnose issues ahead of call-outs thereby reducing the inconvenience to customers.
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