Purple Griffon

Purple Griffon's Online Workshop allows our tutors to provide you with a cost-effective professional learning experience remotely for you and your organisation. By studying online, you choose your own learning environment that works best for your needs: be it your bedroom, your study, the caf across the street, or your at local gym. Isn't that awesome? Who says that having to be more self-disciplined is a disadvantage? It is true that studying online requires more self-motivation and time-management skills, because you will spend a lot of time on your own without someone physically close to keep you focused on deadlines.

The role of the Service Delivery Manager has been around for decades. Over this period with changes to technology and the way services are delivered, changing customer relationships and expectations the role has obviously grown in complexity and responsibility. Until now there has been little to no formal training for the Service Delivery Manager. The Service Delivery Manager Workshop was created to fill the needs of SDMs working in a wide range of organisations. Our IT Service Delivery Manager Workshop is based upon a mixed set of generic SDM roles and responsibilities, which will obviously vary from organisation to organisation.

Our 2-day interactive workshop will provide you with a practical approach to applying well established root cause analysis principles and techniques. This will allow you to identify the sources of recurring incidents and problems and reduce service downtime. This workshop builds upon the ITIL® guidance for Problem Management, explaining how to determine the root causes of incidents and problems using a variety of proven techniques, including Kepner-Tregoe, Ishikawa, Pareto Analysis and a number of popular individual and group brainstorming techniques.

Our 2 day Change Management workshop covers all aspects of Change Management, from how it is implemented through to how it can be improved. It has a practical aspect to embed Best Practice in terms of methods and techniques for Change Management. Our facilitated workshops are designed to bring your knowledge up to date with the very latest Best Practice for IT Change Management, whilst at the same time introduce you to techniques and methods for effectively and efficiently managing a Change Management function.