Business Details
Emergency
services
Award-Winning Construction & Building Services in Potters Bar
TSG Building Services is a family-run business with over six decades of experience in the construction and building services sector. We employ more than 200 staff members and operate with an annual turnover exceeding 43 million. Our client base spans architects, developers, local authorities, housing associations, and private sector clients. We specialise in property refurbishment, new builds, and modular solutions, delivering high-quality services across planned investment programmes and regeneration projects. Our commitment to maintaining industry-leading standards is demonstrated through our 99.7% compliance rate in LGSR certificates and integration of innovative technologies for efficient service delivery.With 24/7 emergency response capabilities and a nationwide network of engineers, we prioritise customer satisfaction through transparent communication and tailored solutions. Our family-run ethos ensures meticulous attention to detail and long-term client relationships, supported by continuous staff training and investment in cutting-edge systems.
Services
Property Refurbishment
New Build
Air Conditioning
Kitchens and Bathrooms
Whole House Refurbishment
Modular Solutions
Emergency Repairs
Gas Servicing
Planned Maintenance
Tenant Liaison
Highlights and features
- Family-run business with 60+ years' construction industry expertise
- 24/7 emergency response service available 365 days a year
- 99.7% compliance rate in LGSR gas safety certifications
- Integrated housing management systems for social housing clients
- Carbon-reducing smart job allocation and vehicle tracking technology
What people say
Outstanding quality of works
Excellent standard of workmanship
Fantastic job
Effective tenant liaison
Professional approach
Services
Property Refurbishment
We deliver comprehensive property refurbishment programmes including Decent Homes compliance upgrades and regeneration projects. Our services cover full property transformations, system replacements, and compliance works across 70,000+ properties. With dedicated tenant liaison officers and smart scheduling systems, we ensure minimal disruption while maintaining 99.7% gas safety compliance rates.
Emergency Repairs
Our 24/7 emergency repair service handles heating, gas, and electrical failures with rapid response times. Using GPS vehicle tracking and smart job allocation, we dispatch the nearest engineer to prioritise urgent issues. This system reduces carbon emissions while maintaining high customer satisfaction through real-time appointment updates.
Gas Servicing
We provide annual gas safety checks and boiler servicing across social housing portfolios. Our Gas Safe compliant management system ensures 99.7% CP12 certificate compliance. With 30 UK-based call handlers and 127,000+ annual service calls, we combine technical expertise with customer-focused communication.
New Build
Our new build division delivers residential developments from concept to completion. Specialising in modular solutions and energy-efficient designs, we work with architects and developers to meet modern building regulations. The team applies decades of experience to ensure quality standards across every construction phase.
Tenant Liaison
We maintain dedicated tenant liaison officers who communicate project timelines and address resident concerns. Through 72-hour appointment reminders and real-time engineer tracking updates, we keep occupants informed throughout refurbishment or maintenance works, enhancing overall service satisfaction.
Questions
What construction services do you offer?
We provide property refurbishment, new builds, gas servicing, emergency repairs, and modular construction solutions for social housing providers and private clients.
Do you offer emergency repair services?
Yes, our 24/7 emergency service handles heating, gas, and electrical breakdowns with rapid response times using GPS-tracked vehicles.
Which areas do you cover?
While based in Hertfordshire, we operate nationwide with a fleet of GPS-tracked engineers covering 70,000+ properties across the UK.
How do you ensure service quality?
Through 99.7% gas safety compliance, continuous staff training, and a bespoke management system that tracks every service from booking to completion.
How do you handle appointment scheduling?
Our smart system sends 72-hour reminders, provides engineer ETAs via text, and tracks progress to ensure timely service delivery.
