Business Details
50+ Years
experience
Advanced Electric Heating Solutions Norwich
Heattend Products has been at the forefront of electric heating innovation since 1972, combining cutting-edge technology with over 50 years of industry expertise. Our team of specialists delivers tailored heating solutions for residential and commercial properties across Europe, prioritising energy efficiency and smart control systems. With ISO 9001 and ISO 14001 accreditations, we maintain rigorous quality standards while operating sustainably.Our Norwich showroom offers hands-on demonstrations of our full product range, supported by knowledgeable staff who provide impartial advice without sales pressure. We pride ourselves on customer-centric service, offering comprehensive warranties, professional installation, and ongoing technical support to ensure long-term satisfaction.
Services
Electric Radiators
Smart Heating Systems
Bathroom Heaters
App-Controlled Heating
Professional Installation
Details
- Year established: 1972
Highlights and features
- Over 50 years of specialist experience in electric heating
- ISO 9001 and ISO 14001 certified manufacturing processes
- Smart-Command App enables remote temperature control
- Norwich showroom with working product demonstrations
- Comprehensive warranties up to 10 years on fluid-filled radiators
Associations and certifications
- ISO 9001
- ISO 14001
- NIC Approved Contractors
What people say
Excellent service
Easy to install
Energy-efficient
Friendly staff
Remote control convenience
Services
Electric Radiators
Our electric radiators combine modern design with energy-efficient technology, offering precise temperature control and rapid heat distribution. Available in various wattages and styles, they suit both small rooms and whole-house heating requirements. Each unit features intuitive controls and can be integrated with smart home systems for enhanced convenience.
Smart Heating Systems
Smart-Command enabled systems allow complete remote management via smartphone or tablet, with programmable schedules and real-time energy monitoring. This technology optimises heating efficiency while providing flexibility for property owners to adjust settings from anywhere. Installation includes system configuration and user training.
Bathroom Heaters
Specially designed bathroom heaters combine functional heating with stylish towel-drying capabilities. These moisture-resistant units maintain safe operation in humid environments while delivering consistent warmth. Available in multiple sizes to suit different bathroom configurations and heating requirements.
Professional Installation
NIC-certified engineers provide complete installation services across Norfolk and Suffolk, including old system removal and eco-friendly disposal. Our team ensures proper electrical compliance, system commissioning, and programming setup to guarantee optimal performance and customer satisfaction with minimal disruption.
Product Warranty
Comprehensive warranty coverage includes 2-10 years on parts and labour depending on product type, with extended protection for fluid-filled radiators. This demonstrates our confidence in product durability and provides customers with long-term peace of mind. Warranty terms include full replacement or repair options.
People
Steve Tassie
Director
With over 25 years in electric heating, Steve leads product development and strategic direction at Heattend Products, ensuring continued innovation in energy-efficient heating solutions.
Laura Dyball
Director
Laura oversees operations and customer service, bringing extensive experience in sustainable heating technologies and a commitment to exceptional client support.
Maxine Wright
Office Manager
Maxine manages day-to-day operations, providing expert product advice and ensuring smooth order processing with her 15 years of industry experience.
Josh Legg
Technician
As a certified installation specialist, Josh delivers professional fitting services and technical support, ensuring optimal system performance for residential customers.
Questions
What makes Ducasa's electric heating energy-efficient?
Our heaters use advanced thermal technology with precise temperature control and smart scheduling to optimise energy use while maintaining comfort.
Can I control heating remotely?
Yes, the Smart-Command App allows full remote management of your heating system from any smartphone or tablet device.
Are products easy to install?
Most units feature straightforward installation with included instructions, while professional fitting services are available for complex setups.
What warranty options exist?
We offer 2-10 year warranties depending on product type, including full parts and labour coverage for complete peace of mind.
Do you provide showroom demonstrations?
Our Norwich showroom displays all products in working condition with knowledgeable staff available for technical advice and product comparisons.
How can running costs be reduced?
Smart programming features and precise temperature control help optimise energy usage, with potential savings of up to 45% compared to older systems.
Reviews (1)
Charlotte Barber
Dec 07, 2017
Report
We have a heater from you and it's fantastic. Even in our cold conservatory, it's fast and efficient.
